Experienced Customer Service Trainee – Hybrid Training Program for Remote Work

At arenaflex, we're dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As one of the largest dental plan administrators in the country, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities for all, and we're looking for talented individuals to join our team as Customer Service Trainees.

About arenaflex

arenaflex is a dynamic organization that celebrates its All In culture – a mindset, feeling, and attitude that guides everything we do. From taking charge of our careers to helping colleagues and lending a hand in the community, we're committed to making a positive impact. Our hybrid training program offers a unique opportunity to develop your skills and knowledge in a supportive and inclusive environment.

Job Summary

We're seeking 16 Customer Service Trainees to join our team in Farmington Hills, MI. As a Trainee, you'll participate in a hybrid training program that combines on-site and remote learning. The training schedule is as follows:

• On-site: Weeks 1, 2, 6, and 7
• Remote: Weeks 3, 4, 5, and 8

During your training, you'll work in a developing and learning capacity, performing typical assignments that include:

• Researching inquiries by accessing the claims processing system and other informational sources
• Responding to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.
• Maintaining related departmental records and files
• Operating office equipment, including a personal computer, calculator, copier, fax machine, etc.
• Making corrections to claims and eligibility
• Entering new claims, eligibility, and subscriber information into the mainframe
• Reviewing subscriber's coverage to determine type and level of benefits

Minimum Requirements

To be considered for this role, you must possess:

• A high school diploma or equivalent
• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Ability to work in a fully remote environment

Preferred Qualifications

While not required, we prefer candidates with:

• Previous experience in the dental industry
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills, including Microsoft Office and Google Suite

Essential Skills and Competencies

To succeed in this role, you'll need:

• Strong customer service skills, including active listening, empathy, and problem-solving
• Ability to work in a team environment and collaborate with colleagues
• Strong communication and interpersonal skills
• Basic computer skills, including Microsoft Office and Google Suite
• Ability to learn and adapt quickly in a dynamic environment

Career Growth Opportunities and Learning Benefits

As a Customer Service Trainee at arenaflex, you'll have access to:

• Comprehensive training and development programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

We offer

• A fully remote work environment with flexible scheduling options
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Professional development and training opportunities

How to Apply

If you're passionate about customer service and want to join a dynamic organization that makes a positive impact, apply now! Visit our website to submit your application and join our team as a Customer Service Trainee. Apply Now! Apply for this job