Experienced Customer Care Associate II - National General

At arenaflex, we're not just a company - we're a community of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a Customer Care Associate II at arenaflex, you'll play a vital role in shaping the future of our business by providing top-notch support to our customers. If you're a people person with a knack for resolving complex issues and building lasting relationships, we want to hear from you!

About arenaflex

arenaflex is a leading provider of specialty insurance products, offering a wide range of solutions to meet the evolving needs of our customers. As a part of the arenaflex family, you'll be part of a dynamic team that's dedicated to making a positive impact in the lives of our customers. With a strong commitment to innovation, diversity, and inclusion, we're constantly pushing the boundaries of what's possible and creating new opportunities for growth and development.

Job Summary

As a Customer Care Associate II, you'll be responsible for providing exceptional customer service to our customers, resolving complex issues, and building lasting relationships. You'll work closely with our customers, contractors, and insurance adjusters to resolve property damage claims, ensuring that our customers receive the support they need to get back on their feet. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we want to hear from you!

Key Responsibilities

* Meet and exceed arenaflex's Key Performance Indicators (KPIs)

• Build and maintain relationships with Leadership and Team organizations
• Meet and maintain availability standards, schedule adherence, and attendance guidelines
• Update records and note system as required
• Develop and manage customer relationships and serve as a resource to customers
• Handle inbound telephone calls from customers, contractors, and insurance adjusters regarding property damage claims to resolve customer inquiries
• Deliver timely, accurate customer service ensuring the highest level of satisfaction

Education and Experience

* High School Diploma or GED (Preferred)

• 0-2 years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered

Supervisory Responsibilities

* This job does not have supervisory duties

Compensation

* Compensation offered for this role is $17.69 - 23.82 per hour and is based on experience and qualifications

Work Environment and Company Culture

At arenaflex, we believe that a positive work environment is essential to our success. That's why we've created a flexible and inclusive culture that encourages connection, belonging, and growth. Our team members are passionate about making a difference in the lives of our customers, and we're committed to providing the resources and support they need to succeed.

Benefits

* arenaflex is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories

• All qualified applicants will receive consideration for employment regardless of any characteristic protected by law
• Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas
• In the event you need assistance or accommodation in completing your online application, please contact arenaflex main office by phone at (336) 435-2000

Why Join arenaflex?

* Make a positive impact in the lives of our customers

• Work in a dynamic and inclusive environment that encourages connection and growth
• Develop your skills and expertise in a supportive and collaborative team
• Enjoy a competitive compensation package and comprehensive benefits
• Be part of a company that's committed to making a difference in the world

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Care Associate II at arenaflex. Apply Job! Apply for this job