Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Dynamic Team
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals and businesses? Do you thrive in a fast-paced environment and enjoy learning new systems and processes? If so, we invite you to join arenaflex's dynamic team as a Health & Benefits Customer Service Representative / Support Specialist.
About arenaflex
arenaflex is a people-centric organization that is obsessed with delivering exceptional results for our clients. We believe in fostering a community of forward-thinking individuals who share our commitment to integrity and our passion for driving results. Our mission is to strengthen and simplify the health and wealth journey for all, and we're looking for talented individuals like you to join us on this journey.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative / Support Specialist, you will play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and rewarding role requires partnering closely with customers to provide valuable insights, education, and direction for online support that is most valuable to them.
Key Responsibilities:
* Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
* Consult with members to support easy navigation of available online tools, from checking an account balance to submitting claims.
* Resolve issues without management intervention to remove barriers for the member.
* Responsible for initial call skills after training and may be cross-trained to other skills on a later date.
* Protect sensitive member information with discretion.
* Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
* Other duties as assigned.
Training & Development
* Mandatory attendance during the training period of approximately four to five weeks.
* Training is paid, and PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position.
* Product exam at the end of training with a passing score of 85% required to continue to hold this position.
Schedule & Availability
* Training Schedule/Shift: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)
* Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
* Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
Preferred Qualifications
* 1-3 years of experience in Customer Service.
* Prior call center experience preferred.
* No degree required.
* Basic understanding of medical / reimbursement terminology preferred.
Skills & Abilities
* Computer knowledge and skills, comfortable learning new systems.
* Able to learn, memorize and retain information.
* Problem-solving skills.
* Attention to detail and accuracy.
* Analytical skills.
* Oral and written communication skills.
* Ability to de-escalate and handle member issues without utilizing a supervisor.
* Ability to work hours of 10:30 am-7:00pm CST.
Other Requirements
* Prolonged periods of sitting at a desk and working on a computer.
* Occasionally lift items up to 25 pounds.
* Ability to work overtime.
Compensation & Benefits
* $17.50/hr plus incentive.
Why Join arenaflex?
* Opportunity to work with a dynamic team of forward-thinking individuals.
* Comprehensive training program to ensure your success.
* Competitive compensation and benefits package.
* Opportunity for career growth and advancement.
* Collaborative and supportive work environment.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals and businesses, we invite you to apply for this exciting opportunity. Please visit our website to submit your application.
Note: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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Join arenaflex's Dynamic Team
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals and businesses? Do you thrive in a fast-paced environment and enjoy learning new systems and processes? If so, we invite you to join arenaflex's dynamic team as a Health & Benefits Customer Service Representative / Support Specialist.
About arenaflex
arenaflex is a people-centric organization that is obsessed with delivering exceptional results for our clients. We believe in fostering a community of forward-thinking individuals who share our commitment to integrity and our passion for driving results. Our mission is to strengthen and simplify the health and wealth journey for all, and we're looking for talented individuals like you to join us on this journey.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative / Support Specialist, you will play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and rewarding role requires partnering closely with customers to provide valuable insights, education, and direction for online support that is most valuable to them.
Key Responsibilities:
- Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
- Consult with members to support easy navigation of available online tools, from checking an account balance to submitting claims.
- Resolve issues without management intervention to remove barriers for the member.
- Responsible for initial call skills after training and may be cross-trained to other skills on a later date.
- Protect sensitive member information with discretion.
- Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
- Other duties as assigned.
Training & Development
Mandatory attendance during the training period of approximately four to five weeks.
Training Schedule/Shift:
- 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)
- Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
- Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
Preferred Qualifications
1-3 years of experience in Customer Service.
Skills & Abilities
- Computer knowledge and skills, comfortable learning new systems.
- Able to learn, memorize and retain information.
- Problem-solving skills.
- Attention to detail and accuracy.
- Analytical skills.
- Oral and written communication skills.
- Ability to de-escalate and handle member issues without utilizing a supervisor.
- Ability to work hours of 10:30 am-7:00pm CST.
Other Requirements
Prolonged periods of sitting at a desk and working on a computer.
Compensation & Benefits
$17.50/hr plus incentive.
Why Join arenaflex?
Opportunity to work with a dynamic team of forward-thinking individuals.
How to Apply
Please visit our website to submit your application.
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