Account Manager, Medicare Advantage Plans

Job Description:

• Serve as the primary account owner for assigned Medicare Advantage Plan partners from post-implementation through steady state
• Build strong, trusted relationships with plan leadership, population health and care management teams, medical directors, and quality stakeholders
• Develop a deep understanding of each plan's member population, benefit design, network structure, and strategic priorities — and connect Ceresti's model to what matters most to them
• Act as an internal liaison at Ceresti for the MA Plan, ensuring the partner’s needs, constraints, and priorities are clearly understood, communicated, and appropriately addressed
• Own enrollment performance for assigned MA Plan partners, including monitoring referral flow from care management teams, outreach effectiveness, and caregiver activation
• Lead recurring partner check-ins and business reviews with assigned MA Plan partners
• Deliver clear, data-driven updates on enrollment, engagement, outcomes, and operational performance – including quality metrics and cost impact relevant to MA Plan priorities.

Requirements:

• Bachelor’s degree in a related field
• 5+ years of experience in account management, client success, provider relations, or partnership management within healthcare
• Experience working with Medicare Advantage Plans, managed care organizations, or value-based care entities
• Strong understanding of MA Plan operations, care management workflows, and member population dynamics
• Proven ability to manage complex, multi-stakeholder relationships across clinical, operational, and executive audiences
• Exceptional communication, organization, and follow-through skills
• Exceptional problem-solving skills.

Benefits:

• Competitive compensation
• Full benefits
• Remote-first environment

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