Part Time Customer Service Associate – Thriving in a Dynamic Environment at arenaflex
As a Part Time Customer Service & Sales Associate at arenaflex, you will be the face of our company, interacting with customers who come to our counter to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This role is perfect for individuals who are passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to the success of a leading global company.
A Rewarding Career with arenaflex
arenaflex offers a competitive compensation and benefits package that includes:
* $15.25 an hour as your base pay
* Overtime hours compensated at 1.5 times your hourly rate
* Full range of medical, dental, vision, and 401K benefits offerings
* Potential for top sellers to make over $100K annually
Responsibilities
As a Part Time Customer Service & Sales Associate, your key responsibilities will include:
* Providing world-class customer service by managing the rental (and occasionally return) process, in compliance with arenaflex's policies and procedures
* Welcoming each customer with a smile and proudly representing arenaflex with your professional appearance, language, and behavior
* Focusing on providing a clean and safe vehicle to every customer, every time
* Taking ownership of each customer's service experience by immediately owning and resolving issues
* Building brand loyalty and utilizing company-approved sales and service techniques when determining customer wants and needs
* Offering optional products to meet customer wants and needs
* Preparing all rental and return documents accurately and completely
* Qualifying each customer using our company rental requirement guidelines
* Providing customers with assistance, including directions, maps, local area information, and service information
* Reviewing rental parameters with all customers to ensure a complete understanding of our rates and service charges
* Ensuring that the return date and time on the rental agreement is accurate
* Reviewing all charges at the time of vehicle return
* Preparing the Rental Agreement Folder with all required information
* Answering the phones to assist customers in a friendly, helpful, and prompt manner
* Assisting customers by effectively resolving all customer service issues
* Assisting and coordinating customers within the queue to minimize any wait time and promote the most efficient service method as required
Skills and Qualifications
To succeed in this role, you will need:
* A passion for customer service and attention to detail
* Self-motivation to achieve and exceed targeted goals
* Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
* Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
* Proficiency in English
* Good communication skills, both written and oral
* Ability to work in a fast-paced environment with a variety of tasks
* Excellent organizational and time management skills
* Demonstration of professionalism and interpersonal skills
* Proven experience of working well within a team
* 100% customer focus, with proven experience within a customer-facing environment
Additional Requirements
As a Part Time Customer Service & Sales Associate, you will be required to:
* Work flexible shifts, including weekends and holidays
* Work overtime as required
* Work outdoors during all weather conditions
* Stand for long periods of time
About arenaflex
arenaflex is a leading global company that operates the arenaflex, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. We are one of the largest worldwide airport general use vehicle rental companies, and the arenaflex brand is one of the most recognized in the world.
Our Culture
At arenaflex, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills, and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals Encouraged to Apply
Individuals are encouraged to apply for positions because of the characteristics that make them unique. We are an equal opportunity employer and welcome applications from diverse candidates.
EOE Statement
arenaflex is an equal opportunity employer and is committed to diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. We are an EOE, including disability/veteran.
Apply Now
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply now and join the arenaflex team!
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Part Time Customer Service Associate – Thriving in a Dynamic Environment at arenaflex
As a Part Time Customer Service & Sales Associate at arenaflex, you will be the face of our company, interacting with customers who come to our counter to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage. This role is perfect for individuals who are passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to the success of a leading global company.
A Rewarding Career with arenaflex
arenaflex offers a competitive compensation and benefits package that includes:
- $15.25 an hour as your base pay
- Overtime hours compensated at 1.5 times your hourly rate
- Full range of medical, dental, vision, and 401K benefits offerings
- Potential for top sellers to make over $100K annually
Responsibilities
As a Part Time Customer Service & Sales Associate, your key responsibilities will include:
- Providing world-class customer service by managing the rental (and occasionally return) process, in compliance with arenaflex's policies and procedures
- Welcoming each customer with a smile and proudly representing arenaflex with your professional appearance, language, and behavior
- Focusing on providing a clean and safe vehicle to every customer, every time
- Taking ownership of each customer's service experience by immediately owning and resolving issues
- Building brand loyalty and utilizing company-approved sales and service techniques when determining customer wants and needs
- Offering optional products to meet customer wants and needs
- Preparing all rental and return documents accurately and completely
- Qualifying each customer using our company rental requirement guidelines
- Providing customers with assistance, including directions, maps, local area information, and service information
- Reviewing rental parameters with all customers to ensure a complete understanding of our rates and service charges
- Ensuring that the return date and time on the rental agreement is accurate
- Reviewing all charges at the time of vehicle return
- Preparing the Rental Agreement Folder with all required information
- Answering the phones to assist customers in a friendly, helpful, and prompt manner
- Assisting customers by effectively resolving all customer service issues
- Assisting and coordinating customers within the queue to minimize any wait time and promote the most efficient service method as required
Skills and Qualifications
To succeed in this role, you will need:
- A passion for customer service and attention to detail
- Self-motivation to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
- Proficiency in English
- Good communication skills, both written and oral
- Ability to work in a fast-paced environment with a variety of tasks
- Excellent organizational and time management skills
- Demonstration of professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer-facing environment
Additional Requirements
As a Part Time Customer Service & Sales Associate, you will be required to:
- Work flexible shifts, including weekends and holidays
- Work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
About arenaflex
arenaflex is a leading global company that operates the arenaflex, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. We are one of the largest worldwide airport general use vehicle rental companies, and the arenaflex brand is one of the most recognized in the world.
Our Culture
At arenaflex, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills, and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals Encouraged to Apply
Individuals are encouraged to apply for positions because of the characteristics that make them unique. We are an equal opportunity employer and welcome applications from diverse candidates.
EOE Statement
arenaflex is an equal opportunity employer and is committed to diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. We are an EOE, including disability/veteran.
Apply Now
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply now and join the arenaflex team!
``` Apply for this job