Experienced Real Estate Customer Solutions Support Analyst – Join arenaflex's Dynamic Team
At arenaflex, we're revolutionizing the real estate industry with innovative technology solutions that make a tangible difference in the lives of our customers. As a leading provider of real estate closing and title insurance software, we're proud to be an essential part of residential and commercial transactions across the nation. Our headquarters is nestled in the vibrant city of Raleigh, North Carolina, where we foster a culture of excellence, collaboration, and continuous growth.
About arenaflex
arenaflex is a subsidiary of Fidelity National Financial (NYSE: FNF), a renowned leader in the financial services industry. Our commitment to delivering exceptional customer experiences has earned us national recognition, including being named a 2024 Best Places to Work by the Triangle Business Journal – an honor we've proudly received 12 times since 2012! Our comprehensive benefits package, including health insurance, 401(k), and Employee Stock Purchase Plans, reflects our dedication to supporting the well-being and success of our employees.
Job Summary
We're seeking an experienced Real Estate Customer Solutions Support Analyst to join our dynamic team. As a key member of our support team, you'll provide top-notch telephone support to our parent company's direct operations as they implement SoftPro Select across the country. This role can be based in our Raleigh, NC office or as a remote employee, offering flexibility and work-life balance. If you're passionate about delivering exceptional customer service, possess a strong understanding of the real estate industry, and thrive in a fast-paced team environment, we encourage you to apply.
Responsibilities
As a Customer Solutions Analyst, you'll be responsible for:
- Providing closing and/or title phone support for all operations using SoftPro Select and resolving issues promptly and efficiently.
- Assisting with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process.
- Documenting each call and its resolution thoroughly and accurately.
- Providing a high level of customer service to each customer you work with at all times.
- Additional duties as assigned.
Requirements
To be successful in this role, you'll need:
- 2+ years' experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer.
- A great attitude and the ability to work comfortably in a high-paced team environment.
- Familiarity with the Microsoft Windows operating system and applications.
- 2 years of previous customer service experience, preferably in a call center environment.
- Experience with West Coast Escrow & Closing process experience is a plus.
- Prior experience with SoftPro is a plus!
- Excellent communication, problem-solving, and teamwork skills.
Educational Requirements
A Bachelor's degree or Associate's degree, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Our Core Values
At arenaflex, we live by our Core Values:
- Deliver AMAZING Customer Service
- Be an AWESOME Teammate
- Adopt a Sense of Urgency
- Innovate to be Efficient
- Produce Quality Work
- Take Initiative
- Go the Extra Mile
Equal Opportunity Policy
arenaflex is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Join our team and embark on a rewarding career journey with arenaflex!
Apply now and become a part of our dynamic team that's shaping the future of the real estate industry. Apply for this job