Experienced Student Success Coach - Academic Support and Guidance for Aspiring College Students
Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At arenaflex, we're committed to making a difference in the lives of our students, and we invite you to join our team as an Experienced Student Success Coach. In this exciting role, you'll have the opportunity to inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities. As a Student Success Coach at arenaflex, you'll be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and develop the skills to become lifelong learners. You'll work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.
About the Role
The Student Success Coach is a critical role at arenaflex, responsible for assisting students throughout their education program. In this position, you'll be speaking with students over the phone and responding to inquiries received through our systems. Working from the comfort of your own home office, you'll have an assigned schedule during our hours of operation, which define a 40-hour work week. We're open Monday-Thursday from 8am to 7pm CDT, and Friday and Saturday from 8am to 5pm CDT. We hire people from all time zones who have availability during our hours of operation, in support of our students.
Key Responsibilities
As a Student Success Coach at arenaflex, you'll be responsible for:
- Supporting enrollment, student development, and retention services while ensuring a quality learning experience
- Managing a group of assigned students and coaching each through their degree program, through proactive and timely outreach
- Encouraging and supporting students through daily and weekly outreach as they work to develop skills and knowledge for academic success
- Providing a trusted environment where students can share their thoughts, aspirations, concerns, and interests
- Offering and teaching students how to use resources to help maximize the success of each student
- Becoming a certified resume reviewer to provide resume and career development support
- Serving as a liaison for students, enabling them to connect with various departments
What We Require
To be successful in this role, you'll need:
- A Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
- Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling
- Knowledge of academic policies and procedures
- The ability to learn technical skills quickly
- Excellent communication and listening skills, including a pleasant phone manner
- A strong customer support focus and attention to details
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:
- Salary Range between $23 and $24 per hour
- Paid time off
- Comprehensive medical, pharmaceutical, dental, and vision benefits
- Health savings and flexible spending accounts
- 401(k) Savings Plan
- Life and Disability Insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from
- The opportunity to become a Certified Professional Resume Writer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches)
Work Environment and Company Culture
At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and development. Our team is passionate about making a difference in the lives of our students, and we're looking for like-minded individuals to join us on this journey. As a remote employee, you'll have the flexibility to work from the comfort of your own home office, while still being part of a dynamic and collaborative team.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As a Student Success Coach, you'll have access to a range of training and development opportunities, including:
- Ongoing training and support to help you develop your skills and knowledge
- Opportunities to advance to leadership roles within the organization
- Access to a range of professional development resources and tools
- The opportunity to work with a diverse range of students and colleagues
How to Apply
If you're passionate about making a difference in the lives of aspiring college students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Application Question(s)
* You must have a Bachelor's degree for this role, have you graduated with a Bachelor's degree?
Education
* Bachelor's (Preferred)
Work Location
* Remote Apply Job! Apply for this job