Experienced Guest Services Representative – Virtual Assistant for arenaflex

Join arenaflex's dynamic team as a Guest Services Representative, leveraging your exceptional communication skills and multitasking abilities to deliver top-notch support to our guests and vendors. As a key member of our arenaflex team, you will be responsible for providing seamless guest experiences, resolving issues, and driving 5-star ratings and Superhost Status.

About arenaflex

arenaflex is a leading provider of innovative solutions for the short-term rental industry. Our mission is to empower property managers and hosts to deliver exceptional guest experiences, drive revenue growth, and build strong relationships with their guests. With a focus on technology and customer-centricity, arenaflex is committed to revolutionizing the way property managers and hosts operate their businesses.

Job Summary

We are seeking an experienced Guest Services Representative to join our arenaflex team on a contract-to-hire basis. As a key member of our team, you will be responsible for providing exceptional guest support, resolving issues, and driving 5-star ratings and Superhost Status. You will work closely with our Guesty and Operto Teams to ensure seamless guest experiences and resolve any issues that may arise.

Key Responsibilities

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Guest Relations

+ Provide exceptional guest support via phone, email, and messaging platforms + Screen potential guests and provide support to resolve issues in Airbnb, VRBO, or Marriott + Respond to guest inquiries and communicate with guests to resolve issues + Achieve 5-star ratings and Superhost Status by providing exceptional guest experiences + Write and respond to guest reviews on Airbnb, VRBO, or other platforms

Company Tasks

+ Report maintenance and damage issues to Operations via Operto Teams + Report and submit damage claims to Guesty Shield for reimbursement + Build, manage, and report in-house maintenance labor + Working knowledge of business financials/accounting to assist with the onboard of accounting systems + Experience in 3rd party vendor relations for tertiary market management

Essential Qualifications

* Communication Skills: Excellent communication skills, both written and verbal, with the ability to communicate effectively with guests, vendors, and management

• Multitasking: Ability to multitask and switch between tasks seamlessly
• Language Skills: Fluency in English, with perfect grammar and spelling
• Technical Skills: Proficient in Guesty and/or HostAI, with experience leveraging AI for comprehensive guest messaging
• Availability: Availability to work part-time, with a minimum of 20 hours per week, with flexibility to work overtime as needed
• Time Zone: Availability to work in the CST and Eastern United States time zones

Preferred Qualifications

* Experience with ChatGPT: Experience leveraging ChatGPT for comprehensive guest messaging

• Vendor Relations: Experience in 3rd party vendor relations for tertiary market management
• Financial Knowledge: Working knowledge of business financials/accounting to assist with the onboard of accounting systems

Skills and Competencies

* Communication: Excellent communication skills, both written and verbal

• Multitasking: Ability to multitask and switch between tasks seamlessly
• Problem-Solving: Ability to resolve issues and provide solutions to guests and vendors
• Technical Skills: Proficient in Guesty and/or HostAI, with experience leveraging AI for comprehensive guest messaging
• Time Management: Ability to manage time effectively and prioritize tasks

Career Growth Opportunities and Learning Benefits

* Professional Development: Opportunities for professional development and growth within the company

• Training and Support: Ongoing training and support to ensure success in the role
• Collaborative Environment: Collaborative and dynamic work environment with a team of experienced professionals
• Flexible Work Arrangements: Flexible work arrangements, including part-time and remote work options

Work Environment and Company Culture

* Remote Work: Opportunity to work remotely, with flexibility to work from home or a designated remote workspace

• Collaborative Environment: Collaborative and dynamic work environment with a team of experienced professionals
• Flexible Work Arrangements: Flexible work arrangements, including part-time and remote work options
• arenaflex Culture: arenaflex is a culture-driven company that values innovation, customer-centricity, and teamwork

Compensation, Perks, and Benefits

* Competitive Pay: Competitive pay rate for the contract-to-hire position

• Benefits: Ongoing training and support, with opportunities for professional development and growth
• Flexible Work Arrangements: Flexible work arrangements, including part-time and remote work options
• arenaflex Perks: arenaflex offers a range of perks and benefits, including access to industry events, training and development opportunities, and a collaborative and dynamic work environment

How to Apply

If you are a motivated and experienced Guest Services Representative looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! Note: This is a contract-to-hire position, with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST, with the possibility of additional part-time overnight shifts from 11p-7am CST for the right candidates. Apply for this job