Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at arenaflex
Join arenaflex, a global leader in communications and technology, as a Call Center Customer Service Representative (Work from Home) in Tennessee. This exciting opportunity allows you to redefine customer service, creating meaningful connections with each customer while working from the comfort of your own home. As a member of our team, you'll have the chance to introduce the latest technology, services, and offers to our customers, driving sales and delivering an outstanding customer experience.
How You'll Make an Impact
As a Call Center Customer Service Representative, you'll be the voice of arenaflex, handling customer service calls ranging from billing and payments to plan changes and upgrades. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and ultimately deliver an outstanding customer experience.
What Your Day-to-Day Will Look Like
* Instill confidence and loyalty in the customers you interact with through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
- Resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
- Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
- When issues arise, step in to perform basic troubleshooting on both products and services.
- Work a set schedule, including breaks, lunches, and scheduled open time, to ensure availability to answer the customer's call and provide exceptional service.
What You Can Look Forward To
Our Customer Service Representatives earn between $15.54 - $17.36 hourly, with additional compensation up to $3,000 if all sales goals and performance expectations are met. With these great opportunities, our top sellers earn $72,114 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays (With some exceptions, bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year)
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
What We're Looking For
* Call center or customer service experience
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
Work From Home Requirements
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Possibilities
Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Compensation and Benefits
* Hourly rate: $15.54 - $17.36
- Additional compensation up to $3,000 if all sales goals and performance expectations are met
- Comprehensive benefits package, including medical, dental, vision, 401(k), and more
Apply Now
If you're ready to join arenaflex as a Call Center Customer Service Representative (Work from Home) in Tennessee, apply now! [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/)
About arenaflex
arenaflex is a global leader in communications and technology, committed to delivering innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join us on this journey.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Disclaimer
arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job