Experienced Customer Service Representative – Delivering Exceptional Experiences at arenaflex

At arenaflex, we pride ourselves on being a premier provider of pest control solutions, dedicated to protecting not only homes and businesses but also the well-being of our community. With a legacy of excellence spanning over 90 years, we have established ourselves as a leader in the industry, known for our commitment to quality, safety, and customer satisfaction. Our team is the backbone of our organization, and we're seeking a talented and passionate Customer Service Representative to join our Mountainside, NJ office.

About arenaflex

arenaflex is a dynamic and growing organization that values its employees as family. We strive to create a work environment that is not only fun but also supportive and inclusive. Our team members are empowered to grow and develop their skills, and we offer a comprehensive benefits package to ensure their well-being. As a Customer Service Representative at arenaflex, you will be part of a collaborative team that is dedicated to delivering exceptional customer experiences.

Responsibilities

As a Customer Service Representative at arenaflex, you will play a vital role in coordinating schedules, resolving customer issues and concerns, responding to service and sales inquiries, and communicating with our field operations. Your primary responsibilities will include:

• Providing exceptional customer service and a quality experience to internal and external clients
• Prioritizing, planning, and completing daily tasks, special projects, and assignments
• Facilitating accounts receivable and collection efforts
• Managing administrative requests and tasks
• Providing proactive customer follow-up in a timely manner
• Delivering accurate service and sales information
• Maintaining accurate records utilizing customer service software applications
• Responding to leads and referrals
• Partnering with management to manage expectations and meet deadlines
• Assisting in scheduling of service routes
• Producing accurate and timely reports
• Ensuring that work is complete and results are satisfactory
• Assisting in training of new team members as requested/needed
• Demonstrating strong attention to detail and accuracy

What We're Looking For

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications

To be successful in this role, you will need:

• A high school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities, i.e., multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast-paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

What We Offer

As a valued member of our team, you can expect:

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

Salary Range

The salary range for this position is $41,000.00 - $62,000.00 per year, depending on experience and qualifications.

Why Join arenaflex?

At arenaflex, we believe in creating a work environment that is not only fun but also supportive and inclusive. We offer a comprehensive benefits package, opportunities for growth and development, and a collaborative team environment. If you are a passionate and dedicated customer service professional who is looking for a new challenge, we encourage you to apply.

How to Apply

If you are interested in joining our team, please click the link below to apply: Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees. Apply for this job