Experienced Customer Experience Advisor (Part-Time) - Retail Phones (Remote, based in Nashville)

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and vision care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and building strong relationships with our customers. If you're passionate about our brand and excited to make a meaningful impact, we want to hear from you!

About arenaflex

arenaflex was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything from our products to our business practices. Our goal is to create a more equitable and sustainable future, and we're committed to doing good in the world without charging a premium for it.

What You'll Do

As a Customer Experience Advisor, you'll be the face of arenaflex, providing nothing-but-wonderful customer service to our customers across the country. Your responsibilities will include:

• Delivering exceptional customer service by supporting customers who call arenaflex retail stores and by answering customer emails
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience

Who You Are

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative and innovative problem solver who can think outside the box and adapt to new situations. You'll also be a sensitive and skillful communicator who can navigate multiple communication channels and adapt your tone and style to suit your audience.

Requirements

To be successful in this role, you'll need to:

• Attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have a reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

While not required, we're looking for candidates with:

• Customer service experience
• Experience working from home

About Our Culture

At arenaflex, we're a company that values creativity, empathy, and innovation. We believe in transparency and inclusivity, and we're committed to building a workplace where all employees can bring their authentic selves and feel engaged and valued. We're proud to have been named a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign, and we're committed to continuing to build a workplace that's based on inclusive behaviors and equitable systems.

Benefits and Perks

As a Customer Experience Advisor, you'll enjoy:

• Competitive hourly rate of $14.25/hour
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and professional development
• Access to our annual Impact Report and Racial Equity Strategy
• A fun and dynamic work environment with a team of passionate and dedicated colleagues

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

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Join Our Team!

At arenaflex, we're committed to building a team that's diverse, inclusive, and passionate about making a difference. If you're excited about our mission and values, we want to hear from you! Apply for this job