Experienced Cargo Agent (Customer Service Representative) - ORD

As a key member of the arenaflex team, the Cargo Agent (Customer Service Representative) plays a vital role in ensuring the smooth transportation of cargo, providing exceptional customer service, and contributing to the company's mission of delivering outstanding results. If you're passionate about working in a fast-paced environment, have excellent communication skills, and are eager to learn and grow, this could be the perfect opportunity for you to join arenaflex as a Cargo Agent (Customer Service Representative) in ORD.

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

At arenaflex, every role is crucial to our success, and as a Cargo Agent (Customer Service Representative), you will be the face of our company, interacting directly with customers face-to-face and over the phone. This entry-level customer service position offers a unique opportunity to develop your skills, learn from experienced leaders, and advance your career. As a Cargo Agent (Customer Service Representative), your key responsibilities will include:

• Providing exceptional customer service to internal and external customers, responding to their queries, and resolving issues in a timely and professional manner.
• Interacting with customers face-to-face and over the phone, using your excellent communication and interpersonal skills to build strong relationships.
• Processing cargo shipments, handling customer inquiries, and resolving issues related to cargo transportation.
• Working collaboratively with other teams to ensure seamless cargo transportation and customer satisfaction.
• Maintaining accurate records, reports, and data, ensuring compliance with company policies and procedures.
• Participating in training programs and workshops to develop your skills and knowledge.

Benefits and Perks to Help You Keep Climbing

At arenaflex, we believe in sharing success with our employees, and we offer a range of benefits and perks to help you keep climbing. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. Our people are our success, and we're committed to providing a supportive and inclusive work environment that allows you to grow and thrive. Some of the benefits and perks you can expect as a Cargo Agent (Customer Service Representative) at arenaflex include:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Up to 2 weeks of vacation and 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
• Family care assistance, including fertility support, surrogacy, and adoption assistance
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed (Minimum Qualifications)

To be successful as a Cargo Agent (Customer Service Representative) at arenaflex, you will need to possess the following minimum qualifications:

• Consistently prioritize the safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Possess basic digital literacy.
• Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

What Will Give You a Competitive Edge (Preferred Qualifications)

While the minimum qualifications are essential, having the following preferred qualifications will give you a competitive edge:

• Previous cargo freight and warehouse operations experience.
• Typing/computer skills are strongly preferred.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in sharing success with our employees and providing opportunities for growth and development. As a Cargo Agent (Customer Service Representative), you'll be part of a dynamic team that's passionate about delivering outstanding results and making a difference. If you're passionate about working in a fast-paced environment, have excellent communication skills, and are eager to learn and grow, we encourage you to apply for this exciting opportunity to join arenaflex as a Cargo Agent (Customer Service Representative) in ORD. Apply Job! Apply for this job