Customer Support Specialist, Part-Time – Weekend Availability Required

Worldwide Salaried Open

Job Description:

Provide bespoke, 1-1 customer service for Skylight Calendar and Frame customers through all phases of their customer journey from purchase to activation to set up and continued use of their devices.
Engage with customers daily through high-volume phone, chat, email, and social media platform interactions.
Support escalated customer issues involving complex hardware and software challenges with Skylight devices.
Flag any patterns you notice in tickets or customer feedback so the team can stay ahead of emerging issues.
Be a supportive peer and thought partner with our Customer Service Team Leads, providing coverage as needed for our core and troubleshooting customer service teams.
Contribute to project-based work as needed to support team goals and enhance the customer experience.
Ability to meet for in-person work days for team-building with the CS Leadership team and other Skylight employees located in Pittsburgh monthly in our local co-working office.

Requirements:

2+ years of high-volume, front-line customer service experience
Must have experience with Zendesk or a similar Customer Relationship Management (CRM) system
Exhibits patience and attentiveness when listening to feedback and excels at teaching and guiding others
Strong communication skills across email, phone, and chat
Previous experience working in an agile startup environment
Demonstrated talent for rapidly mastering new technology and becoming a product expert
A consistent, reliable Wi-Fi connection is required for this role
Must be comfortable working on a Mac and communicating in the Slack platform

Benefits:

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