Client Service Manager, Enterprise Accounts
About the Job: We’re looking for a dynamic, driven Client Service Manager, Enterprise Accounts to join our growing Major Accounts team and support client success and strategic account development. In this role, you’ll partner closely with an Enterprise Account Executive and collaborate cross-functionally to deliver meaningful outcomes for our clients. You’ll manage day-to-day activities, identify upsell opportunities, all while helping customers reach their goals. What You’ll Do:
- Partner with Executive Account Executives and internal teams to support strategic client success and retention.
- Analyze performance data and processes to identify areas for optimization and efficiency.
- Manage dealer relationships with a portfolio of existing store level customers, acting as their primary point of contact.
- Identify and refer upsell opportunities to expand account value and deepen partnerships.
- Dealership support and occasionally lead daily dealership account operations, coordinating both internally and externally.
- Respond to client inquiries and provide tailored product/service recommendations.
- Collaborate with cross-functional teams including research, strategy, and customer success to align on goals and deliver results.
- Minimal travel (as needed) to meet with clients and support in-field engagements.
What You’ll Bring:
- Bachelor’s degree or equivalent experience.
- 2+ years of experience in a sales, client services, or business development role.
- Strong communication and relationship-building skills with a passion for customer success.
- Excellent organizational, analytical, and problem-solving abilities.
- Ability to thrive in a fast-paced, cross-functional team environment.
- Familiarity with CRM systems, Google Analytics, and digital advertising is a plus.
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