Solution Engineer, Amazon Connect
NeuraFlash, Part of Accenture is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and more! Working closely with and reporting to our VP of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash, Part of Accenture services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects. As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem. YOU'LL HAVE THE OPPORTUNITY TO:
- Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture products/assets to customers
- Lead discovery sessions, presentations, and workshops with prospects and customers
- Gather requirements for large-scale Amazon Connect and transformation projects
- Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash, Part of Accenture as a Consulting Partner
- Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash, Part of Accenture delivery team
- Help maintain and update lead management, pipeline & forecasting in Salesforce
- Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
- Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
- Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
- Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
- Continuously ensure the highest possible level of customer experience
- Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash, Part of Accenture's Amazon Connect and AI teams
REQUIRED QUALIFICATIONS:
- 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
- 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
- B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
PREFERRED SKILLS:
- 2 - 3 years in a consulting role
- Expert understanding of contact center telephony solutions
- Solid understanding of the Salesforce Service cloud platform & architecture
- A keen interest in learning rapidly in the AI Space
- Strong customer facing skills
- Attention towards detail with great communication skills
- Team player
- Passion to succeed and drive the company forward
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted on 04/28/2026 and open for at least 3 days. California Annual Salary Range $94,400 to $266,300 USD Cleveland Annual Salary Range $87,400 to $213,000 USD Colorado Annual Salary Range $94,400 to $230,000 USD District of Columbia Annual Salary Range $100,500 to $245,000 USD Illinois Annual Salary Range $87,400 to $230,000 USD Maryland Annual Salary Range $94,400 to $230,000 USD Massachusetts Annual Salary Range $94,400 to $245,000 USD Minnesota Annual Salary Range $94,400 to $230,000 USD New York Annual Salary Range $87,400 to $266,300 USD New Jersey Annual Salary Range $100,500 to $266,300 USD Washington Annual Salary Range $100,500 to $254,400 USD Apply tot his job Apply To this Job