Experienced Part-Time Customer Service Agent – Delivering Legendary Service at arenaflex

At arenaflex, we're passionate about creating unforgettable experiences for our customers. As a part-time Customer Service Agent, you'll play a vital role in delivering exceptional service to travelers, making their journey with us truly special. If you're a friendly, patient, and effective problem solver with a passion for delivering legendary service, we want to hear from you!

About arenaflex

arenaflex is a leading airline that's committed to fostering a diverse workforce and encouraging applicants from various backgrounds to join our team. We're dedicated to providing our customers with an unparalleled travel experience, and we're looking for talented individuals like you to help us achieve this goal.

Responsibilities

As a Customer Service Agent at arenaflex, you'll be responsible for:

• Providing friendly service to and maintaining positive relationships with all internal and external customers
• Working in a cooperative spirit to ensure the success of our company
• Providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
• Handling any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
• Greeting and handling customers in a polite and friendly manner
• Handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets
• Computing charges, making change, and balancing daily transactions
• Checking in baggage and cargo
• Answering telephone calls to provide information to callers, page customers, resolve problems or complaints, and assist as needed
• Handling transactions required to board the aircraft in a timely and efficient manner
• Dealing with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
• Providing current and accurate fare, schedule, reservations, flight arrival/departure information, and answering all general inquiries from customers and other visitors to the airport terminal
• Completing forms and reports as required by the company
• Writing irregularity and complaint reports as required
• Performing other job duties as directed by employee leaders

Requirements

To be successful in this role, you'll need to possess:

• The ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
• The ability to read documents, follow instructions, learn, and understand ticketing procedures, rules, and regulations
• The ability to work well with others as part of a team, meet the public, and work under stressful situations
• The ability to satisfactorily complete the Customer Service Agent training program with an 80% or greater average and an evaluation period
• Awareness of hazardous situations and the ability to handle emergencies as needed
• The ability to work under tight time constraints to accomplish quick turns of aircraft
• A well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• The ability to perform all job functions within a limited space
• Effective communication skills, both verbally and in writing
• The ability to communicate information and instructions verbally or via radio equipment

Nice-to-haves

While not required, foreign language skills are desirable and can be an asset in this role.

Benefits

As a valued member of the arenaflex team, you'll enjoy:

• The opportunity to fly for free on any open seat on all Southwest flights for you and your eligible dependents
• Company contributions up to 9.3% of your eligible earnings for the Retirement Savings Plan
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents, including pets
• Health plan coverage options that start from the very first day of employment

What We Offer

At arenaflex, we're committed to providing our employees with a supportive and inclusive work environment.

We offer

• Comprehensive training programs to help you develop your skills and advance your career
• Opportunities for career growth and advancement
• A dynamic and diverse team environment
• Competitive compensation and benefits packages
• A commitment to fostering a diverse and inclusive workplace

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering legendary service, we want to hear from you! Apply now to join our team as a part-time Customer Service Agent at arenaflex. Apply Now! Apply for this job