Sr IT Support Analyst - Work from home

Duration: Long term contract Location: Remote *Description:* Must be able to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices. The contractors must possess an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.

• Must be able to interact with executive-level customers and management
• Possess excellent customer service skills
• Ability to work in a fast-paced environment and meet challenging deadlines.
• Demonstrated excellent communication skills and telephone mannerism.
• Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
• One (1) year minimum experience with MAC OS
• One (1) year minimum experience supporting clients using remote access software
• Experience/exposure Cisco AnyConnect
• One (1) year minimum experience supporting remote connectivity (VPN)
• Experience with Remote SecureID console preferred but not required
• Three (3) years of Active Directory User & Account Administration
• Three (3) years minimum experience in IT Call Center environment
• Three (3) years minimum experience with Microsoft Windows 10 and Office 365 applications
• Three (3) years minimum experience supporting Mobile operating systems, i.e. iOS, Android
• Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
• Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online *Skills:* Mobile, O365, Windows OS, MAC, Active directory, Help desk, Customer service, Troubleshooting *Additional Skills & Qualifications:* • Five (5) Years’ Experience using BMC Remedy Incident, Change or Knowledge Management
• 1-year minimum experience supporting virtual conferencing solutions.
• Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
• Be self-motivated to work supervised and unsupervised as needed.
• Related IT certifications preferred but not required; list those that they may have
• Related College degree preferred but not required
• ITIL qualification preferred but not required
• MCP Office 365 Certification preferred but not required Customer Service -Exec Support/Communication -Mobile Device support *Experience Level:* Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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