Experienced Customer Service Parcel Specialist-2 – In-Center Parcel Management Operations

At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to meet the evolving needs of our clients. As a Customer Service Parcel Specialist-2, you'll play a vital role in our in-center parcel management operation, ensuring seamless coordination of inbound and outbound package activities. If you're a customer-focused individual with a passion for logistics and a knack for problem-solving, we encourage you to join our team and embark on an exciting career journey.

About arenaflex

arenaflex is a leading provider of business solutions and services, dedicated to empowering businesses and individuals to succeed in an ever-changing world. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong presence in various markets, we continue to expand our services and capabilities to meet the growing demands of our clients.

Job Summary

As a Customer Service Parcel Specialist-2, you'll be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. This role requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment with minimal supervision. You'll be the primary point of contact for customers, vendors, and partners, ensuring timely and efficient resolution of their shipping needs.

Key Responsibilities

* Coordinate all shipping-related services and activities, including: + Maintaining logs of incoming and outgoing parcels + Preparing parcels for pickup by delivery drivers + Sorting incoming parcels + Utilizing proprietary software and equipment to execute necessary job functions

• Provide exceptional customer service, including:

+ Anticipating customer needs + Suggesting alternatives and problem-solving + Ensuring timely and efficient resolution of customer issues

• Assemble parcels and prepare goods for shipping, including:

+ Wrapping items in insulation + Inserting items into shipping containers + Weighing packages + Affixing labels to parcels

• Utilize pallet jacks and other large package handling equipment (where applicable)
• Follow all Equipment Safety and Package Security guidelines
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies
• Set priorities of customer requests
• Maintain high levels of customer service
• Use sound judgment to resolve customer service issues or refunds
• Employ investigative research for mis-labeled packages
• Troubleshoot routine equipment problems
• May provide leadership on assigned shifts and direct work of other team members
• Perform multiple tasks at the same time
• Follow instructions of supervisors and assist other team members in performing center functions
• Collate, sort, and organize communications and other forms of information provided by customers and the venue
• Assist in the training of center team members
• Operate the point of sale terminal (POS) ensuring package handling fees are collected
• Perform daily close-out procedures on POS
• May assist team members in goal setting and skill development
• Performs administrative duties, including bidding, ordering supplies, and inventory control
• May operate photocopy, binding, and other business center equipment
• Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers
• May pick-up and deliver customer orders
• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Prepares bank deposit slips
• Perform all other duties as needed or requested

Minimum Qualifications and Requirements

* High School Diploma or equivalent education required

• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
• Proven strong organization and planning skills
• Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
• High integrity individuals who present a professional image through effective written and verbal communication skills
• Excellent team-building and collaborative skills; ability to develop strong customer relationships
• Strong problem-solving skills
• Ability to accurately translate and record information into electronic tracking systems with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in the center calling for such certification
• Ability to move 75 pounds unassisted
• Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 75 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability to communicate effectively with customers, vendors, partners, and other team members
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* Previous experience in a customer service or logistics role

• Knowledge of shipping and handling procedures
• Familiarity with proprietary software and equipment
• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide leadership on assigned shifts

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $18.55 - $21.81
• Opportunities for career growth and professional development
• Comprehensive benefits package, including health, vision, and dental insurance
• Retirement plan and tuition reimbursement
• Paid time off and holidays
• Access to exclusive discounts and perks

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of innovation, collaboration, and continuous learning. As a Customer Service Parcel Specialist-2, you'll be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business results.

How to Apply

If you're a motivated and customer-focused individual with a passion for logistics and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Apply for this job