Experienced Customer Service Agent - ITO at arenaflex
Join the arenaflex Team and Deliver Exceptional Customer Experiences!
Are you passionate about providing top-notch customer service and creating memorable experiences for travelers? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Agent - ITO to join our team and help us deliver on our promise of friendly, reliable, and low-cost air travel.
About arenaflex
arenaflex is a leading airline that connects people to what's important in their lives through our commitment to exceptional customer service, innovative technology, and a passion for safety. We're proud to be an Equal Opportunity Employer and strive to reflect the diverse communities we serve. Our team is dedicated to creating a positive, inclusive work environment that fosters growth, creativity, and innovation.
Job Summary
As a Customer Service Agent - ITO at arenaflex, you'll be the face of our airline, providing legendary customer service to travelers at our airport locations. You'll be responsible for handling ticketing, check-in, baggage service, and resolving customer complaints and problems in a timely and efficient manner. If you're a people person with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you!
Responsibilities
* Provide friendly service to and maintain positive relationships with all internal and external customers
- Work in a cooperative spirit to ensure the success of our company
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems
- Responsibilities include greeting and handling customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. Computes charges, makes change, and balances daily transactions
- Checks in baggage and cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by employee's leaders
Knowledge, Skills, and Abilities
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn, and understand ticketing procedures, rules, and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Education and Experience
* No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
Benefits and Perks
* Competitive hourly rate of $19.63
- Opportunities for overtime and shift premiums
- Fly for free on any open seat on all arenaflex flights (your eligible dependents too)
- arenaflex will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
- Potential for annual ProfitSharing contribution in the arenaflex Retirement Savings Plan
- Competitive health insurance for you and your eligible dependents (including pets)
- arenaflex offers health plan coverage options that start from the very first day of employment
- Paid time off/vacation, holiday, and sick leave per applicable collective bargaining agreements
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and become a part of our mission to connect people to what's important in their lives. Apply Job!
Job Posting End Date: 03/28/2025
We're an Equal Opportunity Employer and welcome applicants from diverse backgrounds and experiences. Join our team and help us deliver on our promise of friendly, reliable, and low-cost air travel! Apply for this job