Experienced Customer Service and Operations Specialist – Retail Energy Markets

At arenaflex, we're revolutionizing the way people access and interact with electricity. As a fast-growing startup, we're pushing the boundaries of innovation in the energy industry, and we're looking for talented individuals to join our team. If you're passionate about delivering exceptional customer experiences and driving operational excellence, we'd love to meet you.

About arenaflex

arenaflex is a pioneering company that's reimagining the future of energy. We believe that energy should be personalized, digital, and seamless – and we're building the platform to make that possible. Our team is small but ambitious, and we're tackling one of the most complex and impactful industries of our time. We're not just building a product – we're shaping the way energy is delivered and experienced.

The Role

As a Retail/Customer Operations team member at arenaflex, you'll play a critical role in ensuring a seamless experience for our customers in deregulated energy markets. You'll support the day-to-day operations of our retail energy platform, assisting customers, resolving issues, and optimizing internal processes to enhance efficiency. This role requires strong analytical skills, knowledge of retail energy markets (ERCOT, PJM, etc.), and a customer-centric mindset.

Key Responsibilities:

* Serve as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.

• Troubleshoot and resolve customer issues related to enrollments, billing, payments, and energy usage.
• Support retail energy operations, including account management, market transactions, and compliance with regulatory requirements.
• Analyze customer interactions and operational processes to identify trends and opportunities for improvement.
• Collaborate cross-functionally with engineering, product, and operations teams to enhance the customer experience and streamline workflows.
• Maintain a strong understanding of deregulated energy markets, staying informed about regulatory changes and industry best practices.

What You Bring:

* Bilingual (Spanish/English) with excellent communication skills.

• Strong customer service skills with the ability to effectively communicate to customers.
• Prefer prior experience in retail energy customer service or operations, with knowledge of ERCOT, PJM, or other deregulated markets.
• Strong problem-solving skills and the ability to handle complex customer issues with professionalism.
• A proactive and analytical mindset, with the ability to work independently in a fast-paced startup environment.
• Experience with CRM systems, billing platforms, or energy market software is a plus.
• Based in Austin, TX, or willing to relocate to work in-person with the team.

Why Join arenaflex?

* Be part of a team that's shaping the future of retail electricity and delivering innovative, customer-friendly energy solutions.

• Collaborate with a talented team of professionals who are passionate about making a difference in the energy industry.
• Enjoy a dynamic and fast-paced work environment that's perfect for those who thrive in a startup culture.
• Take advantage of opportunities for professional growth and development, with a focus on skills training and mentorship.
• Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture:

* arenaflex is a remote-friendly company, with a flexible work environment that allows you to work from anywhere.

• Our team is passionate about innovation, collaboration, and customer satisfaction – and we're looking for like-minded individuals to join us.
• We prioritize work-life balance and offer a range of benefits to support your physical and mental well-being.
• Our company culture is built on a foundation of trust, respect, and open communication – and we're committed to creating a workplace that's inclusive and supportive.

Compensation and Perks:

* Competitive salary and benefits package.

• Comprehensive health insurance, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements, including remote work options.
• Professional development opportunities, including training and mentorship.
• Access to cutting-edge technology and tools.
• Collaborative and dynamic work environment.

How to Apply:

If you're passionate about delivering exceptional customer experiences and driving operational excellence in the retail energy industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to meet you! Apply for this job