Experienced Health Assistant/ Healthcare Customer Service Representative - Total Health & Benefits (Remote)
At arenaflex, we're dedicated to empowering every person to live their healthiest life. As a leading provider of personalized health and benefits solutions, we're committed to navigating the complexities of the healthcare system with empathy, expertise, and exceptional service. Our team of Health Assistants plays a vital role in helping millions of people and their employers achieve better health outcomes and lower healthcare costs. As an arenaflex Health Assistant, you'll be the primary connection and resource for members with all their healthcare needs and benefits. You'll have the opportunity to make a meaningful impact in the lives of our members, helping them get the right care at the right time. Whether it's navigating the complex healthcare system, influencing members' decisions and behavior, or connecting them with the right clinical resources, you'll be a vital part of our team.
A Day in the Life of an arenaflex Health Assistant
As a Health Assistant, your day will be filled with opportunities to make a difference in the lives of our members. Here are some of the key responsibilities you'll undertake:
- Deliver Interventions: You'll support members in navigating the complex healthcare system via phone and digital messaging. This may involve:
+ Making members smarter consumers of healthcare + Translating their benefit packages and care plans + Helping members find doctors and healthcare providers + Uncovering barriers that prevent members from getting the care they need + Identifying when and making it easy to connect with the right clinical resource
- Drive Better Client Outcomes: You'll assist with improved financial outcomes, help members avoid inappropriate healthcare usage and process errors, and optimize their benefit packages and third-party vendors. This may involve:
+ Assisting with improved financial outcomes + Helping members see the right providers at the right time + Optimizing benefit packages and third-party vendors + Assisting with improved health (medical and behavioral) outcomes + Helping clients understand and optimize their preventive services
What We're Looking For
To succeed in this role, you'll need:
Minimum of 3 years' experience
in a service-based environment, with a Bachelor's Degree or 5 years' relevant experience
Relevant background experience
in areas such as insurance, telephonic customer service, medical office, health plan, social services, behavioral health, counseling, healthcare coordination, pharmacy tech, benefits specialist, health coach, case management, exercise and health education
Highly agile and comfortable
in a high-paced, innovative, technology-driven environment
Knowledge of consumer health plans and terminology
*
Understanding of how patients use and access healthcare
*
Ability to thrive in a performance-based environment
*
Demonstrate high levels of personal accountability
*
Ability to listen, talk, and type all at once
through multi-channel communications
Empathetic and superior critical thinking
*
Commitment to quality and continuous improvement
*
Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
*
Strong self-management/self-starter
*
Excellent written and verbal communication skills
Additional Information
* Technical Requirements: You'll need a broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You'll also be required to use a wired connection from your laptop to router (not WiFi).
- IT Equipment: arenaflex will provide IT equipment directly to you.
- Schedule: You'll work Monday-Friday, with hours falling between 8am-11:15pm EST.
What's Important to Us
At arenaflex, we're committed to creating an enduring company that's hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success lies in:
Finding joy and purpose in serving others
*
Making a difference in our members' and customers' lives
*
Being strong individually and together, we're powerful
*
Trusting in our colleagues and embracing their different backgrounds and experiences
*
Rolling up our sleeves and getting stuff done
*
Being boldly and relentlessly reinventing healthcare
Join Our Team
If you're passionate about making a difference in the lives of our members and customers, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer, and we're committed to maintaining a diverse and inclusive work environment. Apply Now! Apply for this job