Customer Experience Representative – Lafayette Regional Airport

At arenaflex, we're not just a car rental company – we're a mobility solutions provider dedicated to delivering exceptional customer experiences. As a Customer Experience Representative at our Lafayette Regional Airport location, you'll play a vital role in shaping the way our customers interact with our brand. If you're passionate about delivering top-notch service, have a knack for sales, and are eager to grow with a dynamic team, we want to hear from you!

About arenaflex

arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, consistently ranking as one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're committed to our shared vision of becoming the world's best and most trusted mobility company. Our team members are the driving force behind our success, and we're excited to welcome talented individuals like you to our arenaflex family.

Job Summary

As a Customer Experience Representative, you'll be the face of arenaflex, providing exceptional service to our customers, promoting our products and services, and driving sales growth. You'll work closely with our team to ensure seamless transactions, resolve customer issues, and maintain a positive and welcoming environment for all visitors. If you're a people person with a passion for sales and customer service, this role is perfect for you!

Responsibilities

* Meet and greet customers in a professional, friendly, and timely manner

• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use Company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
• Perform miscellaneous and backup duties as assigned

Requirements

* Must be at least 18 years old

• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol-related convictions on driving record within the past 5 years (DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be available to work evenings, weekends (alternating), and holidays

Work Environment and Culture

As a Customer Experience Representative at arenaflex, you'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our Lafayette Regional Airport location offers a fast-paced and engaging work environment, with opportunities to grow and develop your skills. You'll enjoy:

• Competitive hourly rate starting at $16.62
• Paid time off
• Employee rental car discounts
• Training and development opportunities
• A full-time rotating schedule with alternating weekends and holidays

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, and we offer a range of benefits to help you achieve it. As a Customer Experience Representative, you'll have the opportunity to:

• Develop your skills and knowledge through on-the-job training and development opportunities
• Work with a diverse team of talented individuals who share your passion for customer service and sales
• Contribute to the growth and success of a dynamic company that's shaping the future of mobility
• Enjoy a competitive compensation package and benefits that support your well-being and career growth

How to Apply

If you're a motivated and customer-focused individual with a passion for sales and service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to customer satisfaction. Apply now and take the first step towards a rewarding career with our team! Apply Job! Apply for this job