Experienced Customer Service Representative - 2nd Shift at arenaflex

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as a Customer Service Representative on our 2nd shift. As a key member of our operations team, you will play a vital role in ensuring our customers receive the highest level of service and support.

About arenaflex

arenaflex is a leading provider of innovative solutions in the logistics and distribution industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for businesses of all sizes. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our team is dedicated to delivering exceptional results and making a positive impact on our customers and the communities we serve.

Job Summary

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative on our 2nd shift. As a key member of our operations team, you will be responsible for providing value-added customer service, ensuring customer instructions and inquiries are fulfilled according to customer specifications, and performing various duties to support our operations.

Essential Duties and Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Responding to all customer inquiries in a courteous and effective manner, ensuring timely and accurate resolution of issues
• Verifying information against bills of lading, picking tickets, invoices, orders, or other documents and records to ensure accuracy and completeness
• Preparing special shipping labels for identifying cartons when needed
• Processing Dock Receipts for incoming shipments, recording exceptions, and communicating this information to the customer
• Answering customer queries regarding inventories and availability of freight
• Coordinating shipping methods upon customer request
• Providing customer service to drivers for merchandise pickup and delivery
• Processing receiving and shipping documentation
• Responsible for data entry using Excel spreadsheets with utmost accuracy
• Invoicing customers for services rendered

Requirements

To be successful in this role, you will need:

• A minimum of a high school diploma
• Ability to perform each essential duty and follow simple instructions
• Dependable and self-motivated team player with excellent communication skills
• Ability to multitask in a fast-paced, demanding environment
• Skilled in Microsoft Office programs such as Outlook, Excel, and Word
• Minimum six months of experience as a CSR in Distribution/Warehousing/Logistics/3PL

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a similar role with a logistics or distribution company
• Strong knowledge of logistics and distribution processes
• Experience with inventory management and control
• Familiarity with shipping and receiving procedures
• Ability to work in a team environment and provide support to colleagues as needed

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Ability to adapt to changing priorities and circumstances

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Opportunities for advancement and career growth
• Access to industry-leading training and development programs
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

Our arenaflex facility is a dynamic and supportive work environment that fosters collaboration, innovation, and growth. We offer a range of benefits and perks, including:

• Competitive hourly rate of $21.00 - $22.00 per hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to on-site fitness center and wellness programs
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $21.00 - $22.00 per hour, as well as a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to on-site fitness center and wellness programs
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our arenaflex careers page. We look forward to hearing from you! Apply for this job