Experienced Full Stack Principal Product Manager – Customer Data Platform Development

At arenaflex, we're revolutionizing the customer experience in the Insurance industry by harnessing the power of technology. As part of our multi-year transformation journey, we're seeking a seasoned Principal Product Manager to lead the development of our Customer Data Platform (CDP). This is a once-in-a-lifetime opportunity to shape the future of customer engagement and make a lasting impact on the industry.

About arenaflex

arenaflex is a leader in Auto insurance and other product lines, with a rich history of innovation and customer-centricity. As a subsidiary of Berkshire Hathaway, we're committed to delivering best-in-class solutions that delight our customers. Our core values of collaboration and innovation guide us in everything we do, from product development to customer service.

The Role

As a Principal Product Manager on our CDP team, you'll play a pivotal role in shaping the future of customer engagement. You'll work closely with cross-functional teams, including Product Management, Servicing, Sales, Fraud, Marketing, and UX, to understand use cases and segmentation needs. You'll help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals.

Key Responsibilities

* Collaborate with internal stakeholders to understand their data needs and translate those needs into user stories for Data & Analytics, technical, and engineering teams.

• Help develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals.
• Identify new data sources and onboard existing data sources to the CDP.
• Evolve our identity resolution models (deterministic and probabilistic).
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve.
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team.
• Deeply understand customer needs to define priorities, inspire the broader team, and deliver best-in-class experiences and enabling capabilities.
• Help build the product roadmap, define user stories, and drive trade-off decisions.
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively.
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results.
• Collaborate with Sr PMs, Analytics, Engineering, and Business Leaders to drive scalable data solutions.
• Present effectively to high-level stakeholders, set clear priorities and direction, and build bridges across groups.
• Own the product end-to-end by developing business models, defining and analyzing success metrics, and managing strategic projects.
• Champion and educate product managers and lines of businesses on what the arenaflex CDP can do for their business.

Essential Qualifications

* Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager, with 4+ years in managing Customer Data Platforms.

• Technologies for C360 PMs to be familiar with Graph and Cassandra, ADLS especially Iceberg, Snowflake, Kafka, Flink, ElasticSearch and Rosette Name Indexer or equivalent for Identity Resolution, GraphQL.
• Strong strategic thinking, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment.
• 4+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product.
• Alignment-building expertise - you listen, understand, and influence at a near-executive level.
• Fluency with concepts like unique identifier, API, ETL etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data.
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon.
• Initiative - you take ownership of problems when next steps aren't clear.

Preferred Qualifications

* Insurance industry experience is a plus.

• An Engineering background is a plus.

What We Offer

* Annual Salary: $128,000.00 - $224,000.00

• Benefits:

+ Premier Medical, Dental and Vision Insurance with no waiting period + Paid Vacation, Sick and Parental Leave + 401(k) Plan + Tuition Assistance + Paid Training and Licensures

Why Join arenaflex?

* We're a leader in the Insurance industry, with a rich history of innovation and customer-centricity.

• We offer a collaborative and innovative work environment, with opportunities for growth and development.
• We're committed to delivering best-in-class solutions that delight our customers.
• We're a financially stable and rewarding workplace, with opportunities for training and career advancement.

How to Apply

If you're a seasoned Principal Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply Now! Apply for this job