Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthy Aging

At arenaflex, we're on a mission to empower every aging adult to live their best life through personalized, evidence-based exercise programs. Our innovative Medicare plans rely on us to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. With backing from leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures, we're poised to make a lasting impact in the healthy aging space. We're now seeking a motivated and empathetic Customer Experience Associate to join our Member Experience Team. As a key member of our team, you'll play a critical role in conducting high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. If you're passionate about healthy aging and have a knack for building strong relationships with older adults, we'd love to hear from you.

About the Role:

As a Customer Experience Associate at arenaflex, you'll be responsible for conducting daily outreach via phone, text, and email to engage with new and existing members. Your primary goal will be to enroll 25% or more of all connected leads and ensure that 25% or more of all connected members take a class within one week of an engagement outreach. You'll also be expected to maintain a customer satisfaction score of 92% or higher.

Key Responsibilities:

* Conduct high-volume outreach via phone, text, and email daily to engage with new and existing members

• Successfully complete over 100 outbound calls per day
• Enroll 25% or more of all connected leads
• Ensure that 25% or more of all connected members take a class within one week of an engagement outreach
• Maintain a customer satisfaction score of 92% or higher

Essential Skills and Qualifications:

* 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach

• Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate the value proposition of arenaflex's technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to "connect the dots" so previous experiences can be applied in new contexts

Preferred Qualifications:

* Experience in a role that had direct daily interactions with older adults (e.g., in a senior living community, fitness instructor, patient advocate/coordinator, or a member-facing role within a digital health startup)

• We know people from historically underrepresented communities are less likely to apply if they don't meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges, and will help us build a best-in-class company that will change what it means to age.

What We Offer:

At arenaflex, we know that our people are indispensable to achieving our mission, and we're building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation, and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.

Compensation and Benefits:

We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role. We also offer a range of benefits, including:

• Competitive hourly rate
• Annual bonus
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Flexible remote work arrangements

How to Apply:

If you're passionate about healthy aging and have a knack for building strong relationships with older adults, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! [Apply Now](https://www.builtinla.com/job/customer-experience-associate-remote/4324940?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job