Experienced Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a family-owned and operated company, we pride ourselves on our small business feel, but with the growth and stability of a larger organization. We're looking for a talented and dedicated Customer Service Representative to join our team in Savannah, GA. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you!
About the Position
As a Customer Service Representative at arenaflex, you'll be the face of our company, responsible for providing top-notch support to our customers through inbound and outbound calls. You'll be the go-to person for answering questions, resolving issues, and educating customers on our services and offerings. Your exceptional communication skills, empathy, and problem-solving abilities will make you a valuable asset to our team.
Key Responsibilities
* Take inbound calls from new and existing customers to answer questions and resolve issues
- Make outbound calls as needed to ensure our technicians' schedules are full
- Book appointments for customers and the company, overcoming objections as needed
- Provide a great phone experience during customer interactions
- Resolve and de-escalate customer concerns
- Educate customers on the value of membership plans and assist them in signing up
- Achieve monthly customer service key performance indicators
What You'll Need
* 2 years of customer service experience, call center experience preferred
- Strong communication skills, both written and verbal
- Demonstrated de-escalation, overcoming objections, and multitasking skills
- Ability to work well individually and in group settings
- A clear background check and drug screen (arenaflex may conduct a pre-employment background check and drug test, subject to applicable law)
What We Offer
* Weekly pay, PLUS weekly bonus payouts for hitting key performance goals
- Equipment provided (if you don't have it), including a laptop, monitor, and a headset
- Paid training
- Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more (if full-time)
- Paid Holidays + PTO accrual from day one!
- Parental Leave
- Career growth opportunities
What You'll Bring
* Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty, integrity, quality craftsmanship, and a good attitude
- A clear background check and drug screen
Our Culture
At arenaflex, we prioritize our employees and welcome you to the family through ongoing training and unmatched rewards. We believe in recognizing and rewarding our team members for their contributions, with no salary cap. Your effort determines your paycheck!
Why Join arenaflex?
* We're a family-owned and operated company with a small business feel, but with the growth and stability of a larger organization
- We prioritize our employees and offer a robust benefits package, including health, dental, vision insurance, 401k match, IRA, and more
- We offer career growth opportunities and a supportive team environment
- We're committed to delivering exceptional customer experiences and building strong relationships with our customers
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you! Apply now and join our team at arenaflex in Savannah, GA.
Expected Salary:
Location:
Savannah, GA
Job Date:
Mon, 07 Apr 2025 00:19:45 GMT Apply for the job now! Apply for this job Apply for this job