Experienced Bilingual Customer Support Specialist – Delivering Legendary Service in Huntington Beach, CA at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch support to our customers across North America. We're now seeking an experienced Bilingual Customer Support Specialist to join our team in Huntington Beach, CA.
About arenaflex
arenaflex, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We're proud of our reputation for stability and success, and we're committed to providing a supportive and collaborative work environment that fosters growth and development.
Why Join arenaflex?
At arenaflex, we believe in investing in our employees' growth and development. As a Bilingual Customer Support Specialist, you'll have the opportunity to:
- Learn: In-depth training helps you sharpen your communication and problem-solving skills.
- Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
- Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
As a Bilingual Customer Support Specialist, you'll be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
- Being a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate arenaflex's website and online ordering.
Minimum Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent. Bachelor's degree preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
As an arenaflex employee, you'll enjoy:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and nearby walking path.
Work Environment and Culture
Our Huntington Beach, CA location offers a collaborative and supportive work environment that fosters growth and development. You'll have the opportunity to work with a diverse team of professionals who share your passion for delivering exceptional customer experiences.
Compensation and Perks
We offer competitive compensation and benefits, including:
- Pay from $25 to $30 per hour with significant growth and earning potential!
- $2 Shift Differential.
- Full-Time Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
How to Apply
If you're passionate about delivering legendary customer experiences and are eager to join a dynamic team, apply now! Visit our website to submit your application and join the arenaflex team in Huntington Beach, CA.
Equal Employment Opportunity
arenaflex is an EEO/AA Employer/Vet/Disabled. We're committed to diversity and inclusion in the workplace and welcome applications from diverse candidates.
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Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job