Experienced Customer Service Associate – Retail Store Operations in Reidsville, NC at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate in our Reidsville, NC store, you'll play a vital role in creating a distinctive and delightful shopping experience for our customers. If you're passionate about providing top-notch customer service, working in a fast-paced retail environment, and growing your career in a dynamic company, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare and retail company that's dedicated to helping our customers live healthier and happier lives. With a rich history of innovation and customer-centricity, we've become a trusted brand in the industry. Our commitment to excellence, diversity, and inclusion has earned us numerous awards and recognition, and we're proud to be an equal opportunity employer.

Job Summary

As a Customer Service Associate, you'll be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment. You'll work closely with our store team to ensure that our customers receive the best possible experience, and you'll be an ambassador for arenaflex's values and mission.

Key Responsibilities

* Models and delivers a distinctive and delightful customer experience

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• Engages customers and patients by greeting them and offering assistance with products and services
• Resolves customer issues and answers questions to ensure a positive customer experience
• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Implements Company asset protection procedures to identify and minimize profit loss
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

Training & Personal Development

* Attends training and completes PPLs requested by Manager or assigned by corporate

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer to have prior work experience with arenaflex
• Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced retail environment
• Strong problem-solving and conflict resolution skills
• Ability to lift up to 25 pounds and stand for long periods
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to maintain a clean and organized store environment

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for career growth and advancement in a dynamic and growing company
• Competitive salary and benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services
• Opportunities for professional development and continuing education

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being

• Our stores are designed to be welcoming and accessible to all customers, with a focus on providing exceptional customer service
• We're proud to be an equal opportunity employer and welcome applications from diverse candidates

Compensation, Perks, and Benefits

* Competitive hourly rate of $15.00 - $17.50 per hour

• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services

How to Apply

If you're passionate about delivering exceptional customer service and growing your career in a dynamic company, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.

Job Type

Part-time

Job Function

Retail

Location

Reidsville, NC

Expected salary

$15.00 - $17.50 per hour

Shift

Various

Max Rate

$17.50 per hour

Pay Type

Hourly

Start Rate

$15.00 per hour

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