Experienced Full Stack Customer Service Representative – Medicaid Member Support

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a key member of our customer service team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower governments and Fortune 100 companies to achieve their goals. With a strong commitment to excellence, we strive to create a positive, employee-friendly culture that supports our clients and our associates. Our team is passionate about making a real impact, and we're looking for like-minded individuals to join us on this journey.

Job Summary

We're seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our Medicaid Member Support team, you'll be responsible for providing exceptional customer service to Medicaid program recipients and affiliates. This is a full-time position with a competitive hourly rate of $18.00, paid training, and a comprehensive benefits package.

Key Responsibilities

* Act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates

• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

* Basic understanding of a call center environment in a customer service role and quality monitoring processes

• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Excellent typing and grammar skills

• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

* Competitive hourly rate of $18.00

• Paid training with equipment provided
• Full-time schedule (40 hours/week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At arenaflex, we value our associates' health and safety, as well as their contributions to our success. Our team is passionate about making a real impact, and we're committed to creating a positive, employee-friendly culture that supports our clients and our associates. We're an equal opportunity employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a real impact, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! We look forward to hearing from you! Apply for this job