Experienced Customer Support Associate - Work from Home - Lenexa, KS

At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch solutions that exceed our clients' expectations. As a Customer Support Associate, you'll play a vital role in delivering exceptional service to our clients' customers, helping them navigate their journey and achieve their goals. If you're passionate about delivering world-class support, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative customer contact center that's dedicated to empowering our employees to grow and succeed in their careers. We're a fun, laid-back team that's passionate about making a difference in the lives of our clients' customers. Our mission is to provide exceptional support that exceeds our clients' expectations, and we're looking for talented individuals like you to join our team.

Position Description

As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. You'll work with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting. Your professionalism, excellent communication skills, and ability to adapt in a fast-changing environment will make you a valuable asset to our team.

Key Responsibilities

* Qualify callers for programs, products, or services through outbound and inbound calls

• Provide exceptional support to clients' customers, addressing their concerns and resolving issues in a timely and professional manner
• Work with a variety of clients, including appointment scheduling, insurance lead qualification, patient recruitment, and medical appointment setting
• Develop and maintain product knowledge to provide accurate and up-to-date information to clients' customers
• Collaborate with colleagues to achieve team goals and objectives
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Requirements

* High School Diploma or GED is required

• Great verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home that meets the minimum workstation requirements:

+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more

• Webcam
• High-speed internet access with download speed of at least 100 and upload speed of at least 10
• Must have a desk/workstation in a quiet workspace
• Must be able to attend a full 2-week mandatory virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Benefits

* Remote work

• Remote training
• For full-time employees only:

+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment

What We Offer

* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)

• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Ongoing training and development to stay up-to-date on industry trends and best practices
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Apply Now!

Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our clients' customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job