Experienced Customer Support Associate – Work from Home – Topeka, KS
Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? Look no further! arenaflex is seeking an experienced Customer Support Associate to join our team in Topeka, KS. As a Customer Support Associate, you will be responsible for providing top-notch support to our clients' customers through inbound and outbound calls, emails, and chats. If you're looking for a fun, laid-back environment that offers opportunities for personal and professional growth, please consider applying.
About arenaflex
arenaflex is a leading provider of innovative customer contact solutions, dedicated to delivering exceptional customer experiences through our cutting-edge technology and talented team of professionals. Our mission is to empower our clients to build strong relationships with their customers, drive business growth, and stay ahead of the competition. We're proud to be a part of the arenaflex family, where our employees are valued, respected, and empowered to succeed.
Position Description
We're seeking a highly skilled and motivated Customer Support Associate to join our team in Topeka, KS. As a Customer Support Associate, you will be responsible for:
- Qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls, emails, and chats
- Providing exceptional customer support and resolving issues in a timely and professional manner
- Meeting or exceeding performance metrics and targets
- Collaborating with internal teams to resolve complex customer issues
- Staying up-to-date with product knowledge and industry trends
- Participating in ongoing training and development programs to enhance skills and knowledge
Requirements
To be successful in this role, you will need:
- A High School Diploma or GED
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- A quiet workspace with a dedicated desk
- Ability to attend a full 2-week mandatory virtual training program Monday-Friday, 9am-5pm EST (8am-4pm CST)
Benefits
As a Customer Support Associate at arenaflex, you can expect:
- Remote work opportunities
- Remote training and development programs
- Medical, dental, vision, STD, LTD, life, and AD&D benefits after 90-day probationary period (for full-time employees only)
- 401(k) plan after 90-day probationary period (for full-time employees only)
- PTO after 6 months of employment
- Opportunities for career growth and advancement
- A fun, laid-back work environment with a team of talented and dedicated professionals
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment, please apply now! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that is inclusive, respectful, and empowering for all employees. Apply now and take the first step towards a rewarding career with arenaflex!
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