[Remote] Seasonal Live Services Agent

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a leading home services platform that is transforming the industry with innovative technology and solutions. They are seeking a Seasonal Live Services Agent I to provide exceptional customer experiences by addressing customer needs, booking services, and building strong relationships. This role requires a customer-centric approach and the ability to solve problems effectively while meeting performance targets.

Responsibilities

Speak with customers over the phone, fully addressing their needs from start to finish Maintain a consistently empathic and supportive tone in all interactions Provide customers with information regarding available scheduling options, the scope of services offered, and the advantages and opportunities associated with membership Find creative solutions for customer issues, utilizing a network of service partners Guide customers through potential solutions to find the best match for them Book services and ensure completion/satisfaction Build sustainable relationships and trust with customers through open and interactive communication Meet targets with regard to contact rates, bookings, memberships, and other key performance indicators Be a fierce advocate for our members, keeping their best interests at the forefront of every interaction Train and mentor new Customer Solutions team members, teaching others to be customer-centric and fiercely protective of our mission to deliver customer-centric home services solutions Skills Proven customer support, client service, or direct client-facing experience and skill Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires Strong contact handling skills across phone, and email is essential, including active listening, grammar, spelling, and typing speed Familiarity with CRM systems and practices Customer-oriented, with an ability to adapt and respond to different personalities Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively Must have a general understanding of Internal Admin Portal Must have a strong working relationship with the Live Services team due to the collaborative nature of this role Bonus points if you have experience in the home services space Benefits Flexible time off with ample learning and development opportunities to continue growing your career. Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program. Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more. Company Overview ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job Apply To this Job