Experienced Full Stack French Bilingual Charging Customer Experience Specialist – Automotive Industry

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a French Bilingual Charging Customer Experience Specialist in the Automotive Industry, you'll play a vital role in shaping the customer journey and fostering loyalty with our clients, a globally recognized provider of high-quality automotive products and services. If you're a customer-centric professional with a flair for building relationships and a passion for the automotive industry, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that drive business growth and customer satisfaction. With a strong presence in the Automotive Industry, we're committed to delivering exceptional service and support to our clients and their customers. Our team is passionate about creating a culture of excellence, where every interaction is a chance to make a lasting impression.

Your Role

As a French Bilingual Charging Customer Experience Specialist, you'll be responsible for creating and delivering amazing customer experiences that exceed expectations. You'll work closely with customers and prospective buyers to understand their needs, concerns, lifestyle, and preferences, and provide personalized solutions that meet their needs. Your expertise will be invaluable in building relationships, resolving issues, and driving customer loyalty.

Key Responsibilities

* Provide exceptional customer service through inbound and outbound phone calls, emails, and other correspondence

• Build relationships with customers and prospective buyers to understand their needs and preferences
• Utilize customer satisfaction tools to resolve issues and ensure customer loyalty
• Act as a single point of contact for customers to address sales, product knowledge, service issues, and dealer information
• Collaborate with internal teams to resolve customer concerns and provide timely resolutions
• Participate in business-related marketing and sales projects to drive growth and customer engagement
• Meet specified goals and objectives set forth by management
• Provide feedback to management for continued improvement and growth

Case Management

* Apply practical time management skills to handle cases from initial concern to resolution

• Utilize resources, including onsite Knowledge Base, Dealerships, local resources, and Part & Tech SMEs, to progress cases
• Follow up with customers on updates and timelines to ensure customer satisfaction and loyalty
• Keep promises and follow up with customers to prevent poor customer experiences and diminished brand loyalty

What You Bring to the Role

* High School Diploma required; Associate or Bachelor's degree preferred

• 2 years of experience in a Customer Relations Contact Center, hospitality industry, or PR/Sales field
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus
• Strong verbal and written communication skills
• Detailed listening skills
• Strong customer service, interpersonal, and relationship-building skills
• Time management and ability to prioritize projects and customer needs
• Conflict resolution skills – listen to the customer
• Exercise good service and business judgment with the end goal of customer satisfaction
• Excellent English language, oral and written, with grammatical knowledge and etiquette
• Ability to sway the opinion of others through verbal and/or written correspondence
• Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation
• Use of technology for product resourcing to resolve customer issues
• Typing Skills (minimum 30wpm)
• Knowledgeable in MS Office, Email, Texting, and Chat
• Ability to work through multiple computer screens
• Ability to work calmly under pressure
• Displays professionalism in demeanor, language, and appearance

What You Can Expect

* Competitive hourly rate of $22.00 per hour

• Comprehensive benefits package, including Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (arenaflex College)
• Employee Rewards Program (arenaflex Perks)

Work Environment and Culture

* Hours of Operation: Monday – Sunday 7:00 am – 11:30 pm EST (40hrs per week)

• Remote work option available for employees living 45 miles away from our site
• Hybrid work option available for employees living within 45 miles of our site (3 days work from home and 2 days onsite)
• arenaflex is an Equal Opportunity Employer and requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test as a condition of employment.

How to Apply

If you're a motivated and customer-focused professional with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!

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