Experienced Bilingual Customer Service Representative – Web & Call Center Support
At arenaflex, we're on a mission to revolutionize the way businesses operate, and we're looking for talented individuals to join our team as Experienced Bilingual Customer Service Representatives. As a key member of our customer service team, you'll play a vital role in delivering exceptional experiences to our customers, helping them navigate our website and online ordering systems, and providing legendary service that sets us apart from the competition.
About arenaflex
arenaflex is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for individuals who share our passion for delivering exceptional customer experiences.
Job Summary
As an Experienced Bilingual Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering systems. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering systems
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and provide exceptional service
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
- Bilingual (English / Spanish) - fluent in both verbal and written forms
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails
Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We're proud to be an EEO/AA Employer/Vet/Disabled and strive to create a workplace that reflects the diversity of our customers and communities.
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development. Our Tuition Assistance Program covers professional continuing education, and we offer training and development programs to help you succeed in your role.
Compensation and Perks
* Pay from $25 to $28 per hour with significant growth and earning potential
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job We can't wait to hear from you! Apply for this job