Experienced Customer Service Representative – Licensing Division

Are you passionate about delivering exceptional customer service and making a positive impact on the lives of New Yorkers? Do you have a knack for problem-solving and a strong desire to work in a dynamic and inclusive environment? Look no further than arenaflex's Licensing Division, where we're seeking a highly skilled and motivated Customer Service Representative to join our team.

About arenaflex

arenaflex is a leading organization dedicated to protecting and enhancing the daily economic lives of New Yorkers. Our Licensing Division is responsible for licensing over 45,000 businesses in more than 40 industries, enforcing key consumer protection, licensing, and workplace laws, and providing resources and support to businesses and consumers alike. As a Customer Service Representative in our Licensing Division, you'll play a critical role in helping us achieve our mission and make a real difference in the lives of New Yorkers.

Job Summary

We're seeking a highly skilled and motivated Customer Service Representative to join our Licensing Division. As a Customer Service Representative, you'll be responsible for providing high-volume customer service to licensing applicants in person and via phone, processing applications, and performing a range of clerical tasks. If you're a team player with excellent communication and problem-solving skills, we encourage you to apply.

Key Responsibilities

* Provide high-volume customer service to licensing applicants in person and via phone, responding to inquiries and resolving issues in a timely and professional manner

• Process applications, including reviewing and verifying information, and ensuring compliance with established policy and procedures
• Perform a range of clerical tasks, including data processing, record-keeping, and research
• Check records for accuracy and completeness, and make corrections as necessary
• Assist applicants with outreach to other city agencies and interagency communication to help resolve issues pertaining to their license
• Answer telephone calls, emails, and written correspondence, and communicate applicant information in a clear and concise manner
• Attend seminars, meetings, and trainings to stay up-to-date on industry developments and best practices
• Perform other related tasks as assigned by management

Qualifications

* A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization

• One year of satisfactory clerical experience, preferably in a customer service or licensing environment
• Strong communication and problem-solving skills, with the ability to work effectively with diverse stakeholders
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong organizational and time management skills, with the ability to meet deadlines and manage competing demands
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and accuracy, with the ability to review and verify information with precision

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative in our Licensing Division, you'll have the opportunity to develop your skills and advance your career in a dynamic and inclusive environment. We offer a range of training and development programs, including:

• Ongoing training and coaching to help you develop your skills and achieve your career goals
• Opportunities for advancement and career growth, including promotions and lateral moves
• Access to a range of benefits and perks, including health insurance, paid time off, and retirement savings plans
• A dynamic and inclusive work environment, with a diverse and supportive team of colleagues

Work Environment and Company Culture

Our Licensing Division is a fast-paced and dynamic environment, with a strong focus on customer service and community engagement. We're committed to creating a work environment that's inclusive, supportive, and respectful, with a diverse and talented team of colleagues who share our values and passion for making a difference.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits and perks, including:

• A competitive salary, with opportunities for advancement and career growth
• A range of benefits, including health insurance, paid time off, and retirement savings plans
• Access to a range of perks, including gym membership, meal discounts, and employee recognition programs
• A dynamic and inclusive work environment, with a diverse and supportive team of colleagues

How to Apply

If you're a motivated and talented individual with a passion for customer service and a desire to make a difference in the lives of New Yorkers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience, and we'll be in touch to discuss your application.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from motivated and talented individuals who share our passion for customer service and community engagement.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that's free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply for this job