Experienced Customer Success Manager – SaaS Industrial Sector at arenaflex

Join arenaflex, a fast-growing industrial AI SAAS start-up, as we revolutionize the manufacturing industry with our patented full-stack software for automation of decision-making on the factory floor. As a Customer Success Manager, you will play a pivotal role in shaping the future of manufacturing by leveraging best-in-class AI and software. We are a unique organization with a niche skill set that you will also develop while working with us.

About arenaflex

arenaflex is a cutting-edge industrial AI SAAS start-up founded by IIT D/ BITS alumni with extensive experience in McKinsey, IBM, Google, and others. Backed by marquee VC funds like Accel, Venture Highway, and 25+ illustrious angels, including 14 unicorn founders, we are one of the world's very few AI product start-ups to be a partner to GCP, Azure, and AWS. We are also the AI partner of choice for CII, ICC, and NASSCOM.

Job Description

As a Customer Success Manager at arenaflex, you will be responsible for engaging directly with 5-7 customers to configure and implement our AI solution according to functional and performance requirements. You will drive user happiness by being in-charge of deployment at some of our key clients, develop and maintain good relationships with clients, and ensure a high degree of client satisfaction to assure exceptional results with regular visits.

Key Responsibilities:

* Engage directly with 5-7 customers to configure and implement AI solution according to functional and performance requirements.

• Drive user happiness by being in-charge of deployment at some of our key clients.
• Develop and maintain good relationships with clients and ensure a high degree of client satisfaction to assure exceptional results with regular visits.
• Based on requirements, develop solution concepts and system architectures together in coordination with the engineering team.
• Collaborate with the product owners, business users, and technical team to design and implement solutions.
• Work closely with client's technical team to understand requirements and draft solution proposals integrate with customers' existing systems.

Work Location and Travel Requirements

The work location is remote, but candidates must be located in Ohio, Pennsylvania, Michigan, Illinois, Indiana, Wisconsin, New York, West Virginia, Tennessee, or Arkansas. A passport is a must-have given frequent travel to clients in the USA, Brazil, and Columbia.

Required Skills, Competencies & Experience:

* 4+ years of SaaS CSM experience (firm requirement)

• Managing a BoB of $2-$3+ MM and some past experience in cross-sell and up-sell
• Previous experience in Manufacturing or Industrial sectors is a huge plus
• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations
• Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals
• Be open to share, communicate, and discuss with colleagues and demonstrate open tolerance to recommendations and to learn and implement solutions as a team
• Ability to develop Healthy Customer Relationships, enhance customer training, and product usability
• Strong knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence

What can you expect?

* Ability to shape the future of manufacturing by leveraging best-in-class AI and software

• World-class work culture, coaching, and development
• Mentoring from highly experienced leadership from world-class companies (refer to arenaflex website for details)

Expected Salary and Benefits

The expected salary for this role is $100,000 - $120,000 per year. arenaflex offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

How to Apply

If you are a motivated and experienced Customer Success Manager looking to join a cutting-edge industrial AI SAAS start-up, please apply for this role through our website or by clicking on the link below. Apply for this job We look forward to hearing from you! Apply for this job