Experienced Bilingual Customer Support Specialist – Delivering Exceptional Service in a Dynamic Environment
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Bilingual Customer Support Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers in both English and Spanish. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations in North America. As a family-owned company, we're committed to stability, success, and growth. Our California branch, located at 4810 South Hellman Avenue, Ontario, CA 91762, is a hub of activity, with a fast-paced and dynamic environment that's perfect for those who thrive in a collaborative setting.
Why Join arenaflex?
* Learn and Grow: Our comprehensive training program will help you sharpen your communication and problem-solving skills, setting you up for success in your career.
- Develop Your Skills: Our professional environment offers one-on-one peer mentoring and opportunities to grow in your role, helping you develop into a confident and capable customer support specialist.
- Connect with Colleagues: Our collaborative in-person setting, complete with regular team events, will help you build strong relationships with your colleagues and become an integral part of our team.
Position Responsibilities
As a Bilingual Customer Support Specialist, you'll be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using our world-class technology.
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate our website and online ordering system.
Minimum Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent; a bachelor's degree is preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Bilingual (English/Spanish) – fluent in both verbal and written forms.
Benefits
As an arenaflex employee, you'll enjoy:
- Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one!
- Multiple bonus programs to reward your hard work and dedication.
- Paid holidays and generous paid time off to help you relax and recharge.
- A Tuition Assistance Program that covers professional continuing education to help you grow in your career.
Employee Perks
* Best-in-class, clean, modern facilities to work in.
- A first-class fitness center and nearby walking path to help you stay active and healthy.
- A collaborative and dynamic work environment that's perfect for those who thrive in a fast-paced setting.
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving, we want to hear from you! Apply now to join our team as a Bilingual Customer Support Specialist and start delivering exceptional service in a dynamic environment. Apply for the job now! Apply for this job Apply for this job