Experienced Customer Support Representative – Parking App Support – Arenaflex

Are you a customer service superstar looking for a new challenge? Do you thrive in fast-paced environments and enjoy helping people? Look no further! Arenaflex is seeking an experienced customer support representative to join our team and provide top-notch support to our customers using our parking app. As a customer support representative at Arenaflex, you will be the first point of contact for our customers, answering their questions and resolving their issues via phone, email, and/or chat. You will be working from the comfort of your own home in Iowa, with the flexibility to choose from a variety of shift schedules to suit your needs.

About Arenaflex

Arenaflex is a leading provider of innovative parking solutions, and we're passionate about delivering exceptional customer experiences. Our team is dedicated to making a positive impact on our customers' lives, and we're looking for like-minded individuals to join us on this journey.

Responsibilities

As a customer support representative at Arenaflex, you will be responsible for:

• Providing exceptional customer service via phone, email, and/or chat, resolving customer issues and answering questions in a timely and professional manner
• Skilfully changing from one task to another without loss of efficiency or composure, ensuring that customer issues are resolved quickly and effectively
• Maintaining punctuality and attendance at all scheduled times, ensuring that our customers receive the support they need when they need it
• Remaining positive and professional in all customer interactions, even in challenging situations
• Flexibility to cross-train as requested, ensuring that you have the skills and knowledge to support our customers in a variety of situations

Qualifications

To be successful in this role, you will need:

• 1 year of customer service or customer support experience, with a proven track record of delivering exceptional customer experiences
• 1 year of previous call center or office background experience, with a strong understanding of customer service principles and practices
• Technical savvy, with the ability to navigate our parking app and other systems with ease
• Previous remote work from home experience, with a strong understanding of the challenges and opportunities of working from home
• Quick learner and able to work independently, with a strong ability to prioritize tasks and manage your time effectively
• Type 35 words per minute accurately, with strong keyboarding skills and the ability to navigate multiple systems simultaneously
• Strong phone and verbal communication skills, with active listening and problem-solving skills
• A background check applicable with state and federal laws, ensuring that you are a trustworthy and reliable individual

Equipment and Software Requirements

To perform this role, you will need:

• A processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled

Pay and Benefits

As a customer support representative at Arenaflex, you will receive:

• Starting pay: $13-$14 pending shift/hours, plus shift differential (extra $1/hr nights & weekends) and possible increase after 90 days pending attendance and performance
• Stay put bonus of $150 after 30 days and $150 after 60 days as long as in good standing
• Shifts between 6:00am-11:00pm (CST), with options for 8 or 10 hour shifts/rotating days on/off
• Paid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days
• Part Time - 20-30 hours (min of 20 hrs, must participate in BYOD option)

Work Environment and Culture

As a customer support representative at Arenaflex, you will be working from the comfort of your own home in Iowa. We offer a flexible and supportive work environment, with a strong focus on teamwork and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

How to Apply

If you're a customer service superstar looking for a new challenge, we want to hear from you! Apply now to join our team and become a part of the Arenaflex family. Apply To This Job Apply for this job