Front Desk Patient Care Coordinator
About Us
At Lueur Aesthetics, we believe confidence is the essence of beauty. We blend science, artistry, and wellness to deliver natural, radiant results in a luxury environment. We are not just a med spa—we are an experience. We are seeking a Front Desk Patient Coordinator who embodies professionalism, warmth, and attention to detail to be the face of our practice. Position Overview The Front Desk Patient Coordinator plays a critical role in the daily success of our practice. This position serves as the first impression and primary point of contact for all patients and is responsible for creating a seamless, welcoming, and elevated patient experience. This role requires punctuality, reliability, and ownership, as you will be responsible for opening the office and setting the tone for the day. We are a fast-paced, growing medical aesthetics practice, so the ideal candidate thrives in a busy environment and enjoys being part of a team that is building and evolving together.
Key Responsibilities
Patient Experience & Professionalism
- Greet and assist patients in person, by phone, text, and email
- Deliver a consistently warm, polished, and professional experience
- Uphold Lueur Aesthetics’ luxury standards in communication and appearance
- Maintain strict HIPAA compliance and patient confidentiality
Office Opening & Daily Operations
- Open the office on time and prepare all patient-facing areas
- Ensure front desk, waiting area, and treatment spaces are clean and ready
- Power on and verify all systems (phones, EMR, computers, devices)
- Review daily schedules and coordinate with providers for smooth flow
Scheduling & EMR Management
- Schedule, confirm, and manage patient appointments accurately
- Complete intake forms, consents, and documentation in EMR
- Capture and upload before-and-after photos as needed
- Maintain accurate, organized, and confidential patient records
Administrative & Operational Support
- Maintain an organized, efficient front desk environment
- Assist with inventory tracking and supply coordination
- Support marketing efforts (email/text campaigns, promotions)
- Communicate clearly with providers and team members
Practice Growth & Patient Education
- Educate patients on services, skincare, memberships, and promotions
- Support a smooth experience during busy clinic hours
- Adapt quickly in a fast-paced, growing practice
What We’re Looking For
- Strong communication and customer service skills
- Highly organized with strong attention to detail
- Ability to multitask and stay calm under pressure
- Dependable, punctual, and proactive
- A positive, team-oriented mindset with a desire to grow with the practice
Preferred Qualifications
- Experience in a medical spa, aesthetics, or healthcare setting (strongly preferred)
- Experience working in a fast-paced environment
- Familiarity with EMR systems (Aesthetic Record experience is a plus)
- Sales or patient conversion experience preferred
Performance Expectations
- Arrive on time for every shift (opening shifts are critical)
- Maintain professionalism and accountability at all times
- Work efficiently, accurately, and independently
- Communicate proactively with leadership and team
- Represent Lueur Aesthetics with positivity and integrity
Why Join Lueur Aesthetics ✨ Luxury, team-oriented environment ✨ Growth opportunities in a rapidly expanding practice ✨ Be part of a brand focused on confidence, beauty, and empowerment ✨ Work alongside a team that supports each other and grows together Schedule & Compensation
- Full-time / Part-time (flexible based on candidate)
- Competitive hourly pay + potential performance incentives
How to Apply
Please submit your resume along with a brief note on why you would be a great fit for Lueur Aesthetics. Pay: $17.00 - $20.00 per hour
Benefits
- Employee discount
- Free parking
- On-the-job training
- Tuition reimbursement
- Work from home
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