ServiceNow Business Analyst
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Business Analyst (internally known as Senior Analyst), you will utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform and other third-party tools. You ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects. \n
Responsibilities
Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions. Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions. Assist with client demos, working sessions, and workshops Contribute to projects/programs that may address future concepts, products, and technologies. Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding. Assisting in defining test plans, conducting testing activities, and ensuring that developed solutions meet the specified requirements and quality standards. Monitoring system performance, collecting user feedback, and identifying areas for improvement, contributing to the ongoing enhancement of IT solutions.
Qualifications
A minimum of 3-5 years of experience in mapping business processes into ITSM platforms, with a preference for experience in the ServiceNow platform. Able to discuss business requirements on integrations between ServiceNow and third-party tools. Certified System Administrator preferred. Prior development and/or architecture experience strongly preferred. Strong presentation skills. Strong project and situational awareness. Strong communication skills. Strong attention to detail. Strong customer service skills. Self-starter. \nWhy AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. India Employment Benefits include: Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership Apply To This Job