Claims Team Lead APD
About the role As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (Amazon - DayOne) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim Who you are ● Highly motivated and growth-oriented, impactful and influential ● Claims professional - you are knowledgeable and have a track record of success in commercial auto claims adjudication. ● Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles. ● Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics. ● Passionate - Claims professional who cares about their team, the customer, and their experience ● Empathetic leader - You exercise empathy and patience towards everyone you interact with ● Sense of urgency - at all times. That does not mean working at all hours ● Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems ● Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts. ● Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture. ● Anti-status quo - You don’t just wish things were done differently; you act on it ● Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process. ● And did we mention a sense of humor? Claims are hard enough as it is! What we need We need you to do all the things typical to the role: ● Flexibility - you will need to be able to switch from claims handling to coaching and feedback ● Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice ● Serve as backup/leader when the Manager is out of office ● Responsible for initial onboarding tasks / access and new hire cultural immersion ● SME for first-line questions, escalations, roundtable discussions ● Be consistently dependable in achieving or exceeding goals and overcoming obstacles ● Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery ● Align team with client and customer expectations of the claims process ● Serve as a resource for escalated claims ● Foster a positive work environment, promote teamwork, and encourage professional growth and development ● Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team ● Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation ● Increased reserve and payment authority with the ability to assist with moderate reviews ● Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees ● Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset Requirements ● 5+ years of insurance claims experience in multiple lines of business, preference for an auto with some bodily injury experience ● 3+ years of leadership experience with a preference for experience managing in a remote environment ● Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes ● Demonstrated commitment to quality, accuracy, and attention to detail ● Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Benefits
Generous health-insurance package with nationwide coverage, vision, & dental 401(k) retirement plan with employer matching Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! Generous family leave policy after 8 months of continuous work Work from anywhere to facilitate your work life balance Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role Work toward reducing and eliminating all the administrative work from an adjuster role Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you! Apply To This Job