Experienced Customer Success Manager – Small to Medium Business
At arenaflex, we're revolutionizing the way schools and parents communicate every day. Our mission is to empower educators and engaged parents to improve the lives of all students. We're passionate advocates for our customers and for our employees, and we invite you to join us on this exciting journey. As a rapidly growing company, we're seeking a customer-centric, energetic, and detail-oriented Customer Success Manager to join our team. In this role, you'll work with our Small to Medium Business (SMB) sized customers, cultivating and maintaining strong relationships that ensure a consistently high level of satisfaction, usage, and recognition of Return on Investment (ROI). You'll work closely with our customers alongside Sales, Customer Support, Product Management, and Finance teams to ensure a seamless and delightful customer lifecycle.
About arenaflex
arenaflex is a Santa Barbara-based company that's changing the way schools and parents communicate every day. Our flagship products, ParentSquare and RemindHub, serve over 22 million students and drive our mission by providing unified communications tools – forms, sign-ups, payments, RSVPs, direct messaging, language translations, chat, and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. Our latest innovation, SmartSites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.
Key Responsibilities
As a Customer Success Manager at arenaflex, you'll be responsible for:
- Proactively owning and managing the success of a portfolio of SMB customers
- Developing ongoing success plans to ensure goal alignment, product adoption, expansion, and loyalty for your customer portfolio
- Supporting customer launches through data integration and system configuration in partnership with the implementation team
- Identifying opportunities to drive customer value through successful product adoption, best practice sharing, and regular demonstration of ROI
- Being an expert on the product and consistently generating excitement for enhancements while keeping the customer informed of updates; facilitating demos, additional training, and rollout support as needed
- Building relationships with key stakeholders, helping resolve issues and escalations, and continually delighting them with a positive, customer-centric attitude
- Working closely and cross-functionally to develop practices that establish, expand, and deepen customer relationships
- Serving as the voice of the customer across teams at arenaflex, receiving and interpreting feedback, and sharing internally to continuously improve the customer experience
Ideal Candidate
We're looking for a candidate with:
- 2+ years of relevant Customer Success Manager or Account Manager experience, with a specific focus on SMB accounts within a Software as a Service (SaaS) or software company environment
- 2+ years of K-12 EdTech experience working with small to medium-sized implementations
- Experience with school communication tools, integration tools, and/or Student Information Systems (SIS) a plus
- Excellent communication skills and attention to detail
- Project management and the ability to prioritize tasks in a fast-moving dynamic environment
Perks of Working at arenaflex
You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide:
- Employer-paid health insurance (including dependent coverage)
- An employer-matched 401K retirement savings program from day 1
- Paid Parental Leave
- Stock options
- Health + wellness reimbursements
- PTO that increases each year
- 16 paid holidays, including your birthday!
As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary Range
The salary range for this role will be $65,000 to $85,000, depending on experience.
How to Apply
If you're passionate about improving the lives of students through communication and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply to this Job Apply for this job