Experienced Customer Service Representative (Spanish/Portuguese) – Multilingual Support for arenaflex

At arenaflex, we're dedicated to making a positive impact in the lives of our customers and employees alike. As a leading nonprofit safety advocate, we're passionate about eliminating the leading causes of preventable injuries and deaths. Our mission is to save lives and prevent injuries, and we're looking for a talented Customer Service Representative to join our team in this mission. As a Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional support to our customers, including students, instructors, and other stakeholders. You'll be responsible for registering customer information, processing credit card payments, and entering student and class records into our system. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you a valuable asset to our team.

About arenaflex

arenaflex is America's leading nonprofit safety advocate, and we're committed to making a difference in the lives of our customers and employees. We focus on eliminating the leading causes of preventable injuries and deaths through leadership, research, education, and advocacy. Our team is passionate about creating a safer, healthier world, and we're looking for like-minded individuals to join us on this mission.

Key Responsibilities

As a Customer Service Representative at arenaflex, your key responsibilities will include:

• Providing exceptional customer service to students, instructors, and other stakeholders through inbound calls, chat, and email
• Registering customer information and processing credit card payments in a timely and accurate manner
• Entering student and class records into our system to ensure accurate reporting
• Using call flows, reference materials, and program training to identify issues and apply problem-solving skills
• Applying empathy, listening, and service techniques to defuse situations and avoid call escalation
• Providing specific and unique program/schedule information accurately to customers
• Efficiently communicating through chat and email to research and resolve enrollment/completion issues
• Accurately inputting student data and processing live credit card payments while maintaining PII and PCI compliance
• Clearly and concisely documenting customer interactions with account notes in business systems
• Responding to customer messages and placing outbound calls to customers to answer general questions, complete registration, or process other routine transactions
• Consistently promoting self-service options and customer engagement to meet team goals
• Proactively and swiftly communicating repetitive or widespread customer concerns to management for resolution
• Promptly processing returned mail-in business systems to reduce costs associated with outdated address data

We're Looking for Someone with:

* A high school diploma and at least 2 years of relevant customer service or call center experience

• Strong customer service and team orientation
• Data entry accuracy and integrity
• Bilingual (English/Spanish/Portuguese) a must
• Bachelor's degree preferred
• Experience with Microsoft Office is a plus

Why You'll Love Working at arenaflex

At arenaflex, we care about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. Some of the benefits we offer include:

• At least 20 PTO days accrued 1st year and 11 paid holidays
• Flexible work arrangements
• Comprehensive medical, dental, vision, and life insurance plans
• Flex spending accounts for medical and dependent care
• 403(b) & Roth 403(b) with employer match up to 6%
• Reimbursable training
• Student loan pay-down
• Dress for your day

Our Hiring Process

Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!

Equal Opportunity Employer

arenaflex is an equal-opportunity employer, and we're committed to creating a diverse and inclusive work environment.

Apply Now!

If you're passionate about making a difference in the lives of our customers and employees, we want to hear from you! Apply now to become a part of our team and join us in our mission to save lives and prevent injuries. Apply for the job now! Apply for this job