Experienced Seasonal Customer Service Associate (Remote) – Healthcare Enrollment Support

At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Seasonal Customer Service Associate (Remote) on our team, you'll play a vital role in supporting individuals with their healthcare enrollment needs. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are eager to learn, we want to hear from you!

About arenaflex

arenaflex has been a trusted partner to governments around the world since 1975, helping citizens engage with their governments and access essential services. With a global presence and a team of over 30,000 employees, we're dedicated to making a positive impact on people's lives. Our innovative business process management and technology solutions enable governments to deliver better outcomes, increased productivity, and improved efficiency.

Job Summary

As a Seasonal Customer Service Associate (Remote), you'll be responsible for delivering exceptional customer service to individuals seeking healthcare enrollment information. You'll work from the comfort of your own home, using our state-of-the-art technology to connect with callers and provide personalized support. This is a fantastic opportunity to gain valuable experience in customer service, develop your problem-solving skills, and make a real difference in people's lives.

Key Responsibilities

* Handle customer service inquiries and problems via the telephone, recording consistent problem areas and responding to e-mail inquiries

• Provide knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner
• Follow established and documented policies and standard operating procedures, including filling out timesheets, adhering to privacy rules, and responding to numerous telephone, email, and chat inquiries
• Utilize standard technology such as telephone, email, and web browser to perform job duties
• Assist callers with locating information needed to make their healthcare plan decision
• Refer calls to other agencies as specified in the training and work instruction documents
• Maintain up-to-date knowledge of OPM regulations and policies as they apply
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Respond to telephone, email, and chat inquiries within the set departmental staffing and time parameters
• Perform light data entry and clerical duties as defined in the training and work instruction documents
• May be required to work scheduled holidays and overtime

Requirements

* High School diploma or equivalent required

• Minimum six (6) months customer service experience required
• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 20 WPM
• Ability to effectively work within established contractual turnaround times required
• Must have demonstrated excellent interpersonal and organizational skills
• Proven ability to work as a member of a team

Home Office Requirements

* Hardwired internet (ethernet) connection

• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at arenaflex site in Lawrence, Kansas prior to your start date

Security Clearance and Background Check

* Security clearance required; position contingent upon ability to obtain successful MRPT clearance

• Must be able to pass a government background check

Compensation and Benefits

* Competitive hourly rate of $16.20 per hour

• Opportunities for career growth and professional development
• Comprehensive training program to ensure your success in the role
• Collaborative and supportive work environment
• Flexible scheduling to accommodate your needs

Why Join arenaflex?

* Make a meaningful difference in people's lives by providing exceptional customer service

• Develop your problem-solving skills and learn from experienced colleagues
• Enjoy a flexible and supportive work environment that values work-life balance
• Take advantage of opportunities for career growth and professional development
• Be part of a global organization that's committed to making a positive impact on the world

How to Apply

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to become a Seasonal Customer Service Associate (Remote) on our team. Apply for this job