Immediate Hiring: Remote* Customer Experience & Operations Assistant at arenaflex

Join arenaflex's Dynamic Team and Thrive in a Remote Work Environment

Are you a motivated and organized individual with exceptional customer service skills? Do you enjoy working independently and taking on new challenges? If so, we invite you to apply for the Remote* Customer Experience & Operations Assistant position at arenaflex. As a key member of our team, you will play a vital role in ensuring every aspect of the customer experience is a positive one, from phone calls to email inquiries, and learning experiences.

About arenaflex

arenaflex is a small, growing company that values remote, independent work while maintaining a tight-knit environment. We are an innovative online contractor training company with a solid reputation in the industry for offering state-of-the-art training solutions and adapting quickly to changes in industry training needs. Our team is passionate about delivering exceptional customer experiences and providing opportunities for growth and development.

Job Description

As a Remote* Customer Experience & Operations Assistant, you will be responsible for ensuring every aspect of the customer experience is a positive one. This includes:

• Answering all incoming calls and providing exceptional customer service to callers by answering questions about services/products, and offering basic technical support
• Processing orders and collecting customer information over the phone and updating their online accounts
• Responding to email inquiries in a timely manner
• Providing administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks
• Conducting outgoing calls to customers who are missing information from their profiles
• Completing updates to curriculum, including formatting and adding images/audio to slides
• Reviewing course content to check for grammatical/spelling errors, and general room for improvement
• Performing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks
• Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
• Additional tasks or projects as identified

Key Responsibilities

* Provide exceptional customer service to callers, responding to questions and concerns in a timely and professional manner

• Process orders and collect customer information over the phone and update their online accounts
• Respond to email inquiries in a timely manner, ensuring that customers receive prompt and accurate responses
• Provide administrative support, including processing Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks
• Conduct outgoing calls to customers who are missing information from their profiles
• Complete updates to curriculum, including formatting and adding images/audio to slides
• Review course content to check for grammatical/spelling errors, and general room for improvement
• Perform light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks

Qualifications

To be successful in this role, you will need:

• Reliable strong internet connection
• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with working, up-to-date computer (arenaflex may provide a computer if needed)
• We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary
• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask
• Reliable
• Organized
• Self-starter
• Motivated
• Independent worker
• Excellent phone and people skills, including listening, problem solving, and conflict resolution
• Ability to prioritize projects

Additional Information

* This is a remote position, and you will be working from home in your home office

• The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month)
• Additional pay, including travel expenses, for these days
• Locations may vary, but will primarily be in Taunton, MA
• $18/hr. plus quarterly performance bonuses totaling up to $1,000.00

Why Join arenaflex?

* We offer a low-stress role with great rewards

• We believe in giving each employee the opportunity to work independently and manage their own responsibilities
• We provide opportunities for growth and development
• We offer a competitive salary and quarterly performance bonuses
• We provide a fun and dynamic work environment

Ready for an Easy Start?

If you're reliable and willing to learn, we want you. Apply now and join our dynamic team at arenaflex.

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