Experienced Customer Service Representative – Collections: Drive Success with arenaflex

At arenaflex, we're not just building a career – we're shaping the future. As a Customer Service Representative – Collections, you'll play a vital role in helping our customers find financial safety and success, while also contributing to the growth and success of our organization. If you're a motivated and empathetic individual with a passion for delivering exceptional customer service, we want to hear from you!

About Working at arenaflex

arenaflex is a leading financial services company that's been helping people and businesses thrive for over 155 years. Our commitment to our customers, employees, and communities is unwavering, and we're dedicated to creating an award-winning culture that's inclusive, supportive, and empowering. At arenaflex, you'll find opportunities to grow and learn, connect with others, and build relationships that will last a lifetime. Our culture is built on a foundation of trust, respect, and open communication, and we're proud to be an Equal Employment Opportunity employer.

About This Job

As a Customer Service Representative – Collections, you'll be responsible for helping customers understand their financial obligations and preventing or limiting potential losses to arenaflex. You'll work with a diverse range of customers, from individuals to businesses, and provide personalized support to help them navigate their financial situations. This is a fast-paced role that requires strong communication skills, empathy, and problem-solving abilities. If you're a self-motivated and organized individual with a passion for delivering exceptional customer service, we want to hear from you!

Key Responsibilities:

* Collect on low-risk accounts to minimize arenaflex's 30+ delinquency rate

• Assist customers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to arenaflex
• Negotiate repayment options by asking questions and offering applicable solutions
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
• Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Perform other duties as assigned

Work Schedule:

* Monday - Thursday: 8:00am - 7:00pm

• Friday: 8:00am - 5:00pm
• Saturday: 8:00am - 12:00pm
• Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

Knowledge, Skills & Abilities Required:

* General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

• Familiarity with inbound/outbound/blended dialing environment
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience:

* High School Diploma or equivalent combination of education and experience required

• 1+ year customer service experience required
• Collections experience preferred

Compensation & Benefits:

* A reasonable estimate of the current base pay is $15.50 to $20.00 per hour

• This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals
• Eligible for employer-sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time
• Career development, education assistance, and voluntary supplemental benefits available

Why Join arenaflex?

* Inclusion at arenaflex: We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.

• Award-winning culture: We've been recognized for our commitment to our employees, customers, and communities, and we're proud to be an Equal Employment Opportunity employer.
• Career growth opportunities: At arenaflex, you'll find opportunities to grow and learn, connect with others, and build relationships that will last a lifetime.
• Competitive compensation and benefits: We offer a range of benefits, including competitive pay, health insurance, 401(k), and paid time off.

How to Join Our Team:

* Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner

• Sign-up for Job Alerts
• Follow these easy steps to apply for this role and join our team!

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