Experienced Airline Customer Service Agent – Dynamic Team Member for International Airline Ground Handling Services

Are you ready to take off on a thrilling career adventure? Do you thrive in fast-paced environments, enjoy interacting with diverse people, and possess a passion for delivering exceptional customer service? If so, we invite you to join arenaflex, a leading provider of ground handling services to international airlines, as an Airline Customer Service Agent.

About arenaflex

arenaflex has been the trusted partner of the world's finest airlines for over 25 years, offering top-notch ground handling services across a dozen airports nationwide. Our team of dedicated professionals is the backbone of our success, and we're committed to nurturing talent and providing opportunities for growth and development. As a part-time Airline Customer Service Agent, you'll be part of a dynamic team that manages the entire passenger experience, from ticketing to boarding.

The Role

As an Airline Customer Service Agent, you'll be based at San Francisco International Airport and work with one of our airline clients, with opportunities to train with others in time. You'll be responsible for providing exceptional customer service to passengers, handling various tasks, and working collaboratively with your team to ensure seamless operations. Your role will involve:

• Interacting with passengers, responding to their queries, and resolving issues in a professional and courteous manner
• Managing check-in, baggage handling, and boarding processes
• Assisting passengers with special needs, such as wheelchair assistance or special meal requests
• Maintaining a high level of customer satisfaction through effective communication and problem-solving
• Collaborating with colleagues to ensure efficient and smooth operations
• Participating in ongoing training and development to enhance your skills and knowledge

Your Skills and Qualifications

To succeed in this role, you'll need:

• Strong communication skills, including verbal, written, and active listening
• Fluency in English, with a second language an advantage
• Customer service experience, although not required
• Computer literacy with fast and accurate data entry skills
• Calmness and ability to find solutions under pressure
• Flexibility to work a variety of shifts, including weekends and holidays
• Stamina to stand for extended periods

Benefits and Perks

As an arenaflex team member, you'll enjoy:

• Competitive hourly pay, starting at $22.90 per hour
• A discounted BART Clipper card or employee parking permit
• Uniforms and paid training to support your success
• Opportunities for career growth and advancement
• A vibrant company culture built on respect, trust, diversity, honesty, and transparency
• Regular team-building activities, such as potlucks and happy hours
• A customizable employee appreciation program
• Medical, dental, and vision benefits
• 401(k) with a company match
• Paid time off
• Uniform
• Parking discount
• Paid training
• Referral bonus
• Cell phone plan reimbursement

Requirements

To apply for this role, you must:

• Be available to work a minimum of 4 days per week, including weekends and holidays
• Be fluent in English and a preferred language (see below)
• Be computer literate
• Be legally authorized to work in the United States of America (USA)

Preferred Languages

* English/Tagalog

• English/Mandarin
• English/Cantonese
• English/Vietnamese
• English/Thai
• English/Indonesian
• English/Hindi, Gujarati
• English/Japanese

How to Apply

If you're a motivated and customer-focused individual looking for a dynamic career opportunity, submit your application today. We're eager to hear from talented candidates like you and look forward to welcoming you to our team. Apply To This Job Apply for this job