Experienced Full Stack Data Entry Clerk II - Passport Application Processing and Customer Service
Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in data entry and a keen eye for accuracy? Look no further! arenaflex is seeking an experienced Full Stack Data Entry Clerk II to join our team in Chicago, IL. As a key member of our team, you will play a critical role in processing passport applications and providing top-notch customer service to our clients.
About arenaflex
arenaflex is a leading provider of IT and business consulting services, with a rich history dating back to 1976. Our company is built on a foundation of innovation, collaboration, and a commitment to delivering exceptional results for our clients. We pride ourselves on creating a work culture that values diversity, inclusivity, and employee growth. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about making a difference in the world.
Job Summary
As a Full Stack Data Entry Clerk II, you will be responsible for processing passport applications, interacting with customers, and maintaining accurate records. This is a fast-paced and dynamic role that requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Operate various equipment for high-speed scanning, mail out, and metering of mail
- Prepare and mail envelopes with correct passport and corresponding supporting documents
- Box and archive files for storage purposes
- Interface with passport applicants at Agency/Center Information and Will-Call counters:
+ At the Information Station, ensure appointment is scheduled + Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication + Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information
- Prior to distributing to applicants, print and review passport books for accuracy and quality
- Process refund/reimbursement requests
- Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports
- Assist with Acceptance Agent training: prepare training materials, conduct "meet-and-greets," set-up training sessions, conduct office tours, etc.
- Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
- Contact applicants to request necessary documents
- Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application
- Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
Essential Qualifications
* High School diploma or equivalent required
- Three years of general office experience
- Two years of experience utilizing a variety of office software, specifically Microsoft Office
- Capable of performing repetitive tasks while maintaining a high level of accuracy
- Ability to work in one place and traverse the office on a continuing basis
- Must maintain constant awareness of all aspects of internal and external security
- Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required
Preferred Qualifications
* Experience working in a fast-paced environment with multiple priorities and deadlines
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Experience with passport application processing and customer service
- Familiarity with SharePoint and other software applications
Skills and Competencies
* Strong attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
- Familiarity with passport application processing and customer service
- Experience with SharePoint and other software applications
Career Growth Opportunities and Learning Benefits
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development and training programs
- Mentorship and coaching opportunities
- Opportunities for advancement and career growth
- Access to a range of benefits and perks, including health and wellness programs, employee recognition and rewards, and more
Work Environment and Company Culture
arenaflex is committed to creating a work culture that values diversity, inclusivity, and employee growth. Our company is built on a foundation of innovation, collaboration, and a commitment to delivering exceptional results for our clients. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about making a difference in the world.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and a range of benefits and perks, including:
- Competitive hourly rate: $17.97/hour
- Comprehensive benefits package, including health and wellness programs, employee recognition and rewards, and more
- Opportunities for career growth and advancement
- Professional development and training programs
- Mentorship and coaching opportunities
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now Apply for this job