Experienced Medical Customer Service Representative – Remote Opportunity at arenaflex
Job Title:
Experienced Medical Customer Service Representative – Remote Opportunity at arenaflex
Introduction:
At arenaflex, we're committed to delivering exceptional customer experiences in the medical industry. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Medical Customer Service Representative to join our remote team. If you're passionate about delivering top-notch service, navigating complex medical billing, and working in a fast-paced environment, we invite you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a dynamic organization dedicated to revolutionizing the medical industry with cutting-edge solutions. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a positive and supportive work environment. With a strong focus on innovation, arenaflex is constantly pushing the boundaries of what's possible in the medical industry.
Job Summary:
As a Medical Customer Service Representative at arenaflex, you'll play a vital role in assisting patients with their medical billing and account balances. You'll be responsible for providing exceptional customer service, resolving complex issues, and navigating medical terminology. If you're a goal-driven, hard-working individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Help patients understand their financial responsibility in a helpful and non-threatening manner
- Take inbound and make outbound calls to patients regarding outstanding balances
- Meet or exceed established metric goals
- Follow established procedures to resolve patient account balances:
+ Identify consumer payment plans + Utilize call scripts provided + Set up consumer payments over the phone + Document all conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Provide information to Client Services as needed
- Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements:
* High School Diploma or equivalent
- Willingness to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications:
* Ability to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Positive attitude and demonstrate teamwork
- Strong organizational and problem-solving skills
- Provide excellent customer service in a variety of situations, including those that escalate
- Able to use strong attention to detail and data management skills
Compensation and Benefits:
* Competitive salary range: $15-$17 per hour based on experience
- Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Why Join arenaflex?
* Opportunity to work in a dynamic and innovative organization
- Comprehensive training program to ensure your success
- Competitive compensation and benefits package
- Steady work schedule and internal company growth opportunities
- Positive and supportive work environment
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
How to Apply:
If you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply To This Job Apply for this job