Experienced Full Stack Imaging Customer Service Engineer III (MR/CT) – Medical Equipment Maintenance and Repair
At arenaflex, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. Make an impact in healthcare and grow your career with Team arenaflex!
Job Summary:
We are seeking an experienced Full Stack Imaging Customer Service Engineer III (MR/CT) to join our team of medical equipment management experts. As a key member of our team, you will be responsible for maintaining high-quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting. If you have a passion for medical equipment maintenance and repair, and a desire to make a real impact on patients' lives, we encourage you to apply for this exciting opportunity.
What You Will Do in This Role:
As a Full Stack Imaging Customer Service Engineer III (MR/CT), you will be responsible for:
FIELD SUPPORT (75%):
+ Troubleshoot high-end medical imaging equipment to ensure optimal performance and minimize downtime. + Establish and adhere to preventative maintenance schedules to prevent equipment failures and ensure customer satisfaction. + Maintain customer service logs and internal service records to track equipment performance and identify areas for improvement. + Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems to ensure seamless operation. + Follow Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements to ensure compliance. + Perform service, calibrations, and quality assurance checks for an entire imaging system as per the ISO13485 standards.
TECHNICAL SUPPORT (10%):
+ Deliver technical support on high-end medical imaging equipment online and/or via telephone to ensure timely resolution of customer issues. + Communicate daily with customers to ensure resolution and proper follow-up to ensure customer satisfaction. + Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).
APPLICATIONS SUPPORT (5%):
+ Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends.
SOFTWARE SUPPORT (10%):
+ Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities. + Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration. + Prepare users by designing and conducting training programs, providing software support and reference. + Supply online and telephone support for Windows and Linux.
What You Will Need for This Role:
To be successful in this role, you will need:
Minimum 12 years of high-end medical imaging equipment maintenance and repair experience.
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High School Diploma or GED.
* Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on arenaflex policies. *
Basic computer skills; understanding of computer networks and equipment interaction.
* Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule. *
Willingness to travel periodically to support business needs.
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The ability to lift, push, and/or pull up to 75 pounds.
* The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand, and walk for extended periods of time.
What We Offer:
At arenaflex, we offer a comprehensive benefits package, including:
Comprehensive Benefits Package.
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Tuition Reimbursement.
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Up to a 3% match on your 401K.
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Make any day a pay day with Daily Pay.
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Flexible work arrangements to support work-life balance.
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Opportunities for career growth and professional development.
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A collaborative and supportive work environment.
Work Environment and Company Culture:
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we strive to provide a work environment that is safe, healthy, and respectful. Our company culture is built on the values of teamwork, innovation, and customer satisfaction.
Compensation and Perks:
arenaflex offers a competitive salary range of $72,867.87-$189,435.54, depending on experience and qualifications. In addition to a comprehensive benefits package, we also offer a range of perks, including flexible work arrangements, opportunities for career growth and professional development, and a collaborative and supportive work environment.
How to Apply:
If you are a motivated and experienced professional with a passion for medical equipment maintenance and repair, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team of medical equipment management experts at arenaflex. Apply to this job
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of medical equipment management experts at arenaflex! Apply for this job